Numerous Teams Under The Single Account

Numerous Teams Under The Single Account

It’s now possible to create different teams in one Nectar Desk account so that their members wouldn’t intersect and could work according to the departments they belong to. Just imagine: your company consists of Sales, Support and Technical offices. The … Continued
How to enable Tickets functionality

How to enable Tickets functionality

The Nectar Desk Ticket System allows ensuring efficient interpersonal communication between your customers and company staff members. This is an effective instrument to keep in touch with clients, deal with all their questions and concerns, and be at hand once … Continued
Predictive Dialer

Predictive Dialer

How to set up the Predictive Dialer In Automated Campaigns settings, you need to enable Agent Call Ratio and select Ring Group to determine agents: Once the action is enabled, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued
Placeholders

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders 🙌🏻Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of the text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll … Continued
Automated Call Campaigns

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing,  lead generation and can help you handle more calls without the live agents … Continued
SMS Campaigns

SMS Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interactions with your customers. With the aid of our SMS Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
Local Presence

Local Presence

Local Presence dialing is the Nectar Desk option which automatically chooses the Outbound ID from the numbers you have in your account so that it could match the area code of your clients’ home town or state.The feature is highly … Continued
SMS Analytics

SMS Analytics

Track the SMS messages you’ve sent with the help of Nectar Desk advanced SMS Analytics. One of the key features of the company’s success is tracking the level of customers’ satisfaction. Nectar Desk solution provides its clients with numerous reports … Continued
SMS Notes

SMS Notes

Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
Forms

Forms

Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued
Nectar Desk Reports

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued
Auto Call Answer

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued
Activities

Activities

Need to call back the client in a few days, send him a text message or email later on, but are afraid you’ll forget to do this in time? It’s no longer a problem as we have a new feature called Activities. … Continued
Permissions

Permissions

It’s possible now to differentiate between the available functions for the Normal agent and Supervisor. Just simply mark the required options and your agents will have access to them depending on their user categories. Let’s look deeper into the options … Continued
SMS Dispositions

SMS Dispositions

SMS Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / SMS Feature     Where to find configuration page? – Under Settings there is a tab SMS Dispositions. It’s pretty much … Continued
SMS auto-reply

SMS auto-reply

Set up your SMS auto-reply for the incoming messages if you receive them outside of your Business Hours so your clients could receive the answer immediately and feel that they are cared for even if you’re outside of the office. … Continued
Webhooks

Webhooks

Nowadays, webhooks are rapidly growing in popularity. Interest in webhooks has increased over the past five years, so today we’ll get acquainted with them and figure out how to set them up at Nectar Desk. What is a webhook? Webhooks … Continued
Chat Rating

Chat Rating

Measure visitor satisfaction with the Nectar Desk live chat rating. From now you can get a better sense of website visitor satisfaction by allowing them to provide their feedback about their chat experience. Visitors can rate a chat as either … Continued
Canned Responses for the Live Chat

Canned Responses for the Live Chat

Canned Responses for the Live chat is the Nectar Desk feature, that will simplify the way you handle your chats with clients. Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a … Continued
Audit Form feature

Audit Form feature

The Nectar Desk audit form feature is created to assess properly call agents’ skills and progress. How can you implement the feature for your business? Thanks to the audit forms feature, you’ll have easy access to all forms created by … Continued
Powerpack for SMS Campaign

Powerpack for SMS Campaign

  If you’re running the SMS Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Whisper in and Barge in options

Whisper in and Barge in options

Call whisper in and call barge in options allow the company’s supervisors to teach the new stuff and give them hints during their calls with clients. 1. Whisper in option Call whispering is a phone system feature that gives managers … Continued
Ticketing System

Ticketing System

Let’s get acquainted with Nectar Desk Tickets Interface As soon as you’ve created the email inbox inside of your Nectar Desk account, the Ticket functionality is fully accessible. Our tickets are very user-friendly and easy to use. Once you’ve received … Continued
How to set up Zingtree Integration

How to set up Zingtree Integration

In this article we will provide step-by-step guide on How to set up Zingtree Scripts and Decision trees to pop up within Nectar Desk’s screen Pop.  If you are interested to learn more about this integration please refer to video … Continued
Live Chat

Live Chat

Nectar Desk Live chat feature is the reliable help desk for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to … Continued
Email Templates

Email Templates

Good news – we have the advanced email templates in Nectar Desk!Make your emails more attractive and prof-oriented within a few minutes. Setup Go to Email Campaign – Email Templates: 2. Press 3. Now you have access to the free … Continued
Sender signature in Email Campaign

Sender signature in Email Campaign

Running an Email Campaign is easier than ever before!You can send campaigns from any email address with your sender signature directly from your Nectar Desk account: we’ll just send you the verification link to make sure the email address belongs … Continued
ActiveCampaign Tags

ActiveCampaign Tags

We’ve already spotted some light on the way Nectar Desk integrates with ActiveCampaign CRM.Today we suggest you see how to trigger the automations in ActiveCampaign based on the outcome of the phone call. Imagine one of your sales guys was … Continued
Call Types

Call Types

Call Types define different types of calls measured in call center statistics. There are many call types in Nectar Desk. Let’s review them all so you could be well versed in them. Inbound Calls – these are direct calls to … Continued
Setting up amoCRM in Nectar Desk

Setting up amoCRM in Nectar Desk

Nectar Desk cares about its customers who are using amoCRM and is glad to present to you our common integration! Integration of amoCRM and Nectar Desk will give users an opportunity to automatically log every call and SMS into the CRM as a note … Continued
The Email Campaign

The Email Campaign

We hope you know well how to use our Tickets which substitute for the email inbox. We didn’t stop here and would like to present to you our Email Campaign so you could reach out to hundreds of clients via … Continued
SMS History

SMS History

You can get a quick overview of all the SMS messages received by viewing the SMS History screen. In the screen you will see a truncated version of messages received. You can see the full message by putting the customer’s … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the SMS Inbox. The currently signed in Agents that have access to SMS will receive a notification  in the top left corner of the screen. Clicking on … Continued
To Send an SMS Message

To Send an SMS Message

To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued
Giving Agents SMS Capabilities

Giving Agents SMS Capabilities

In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued
Warm Transfer

Warm Transfer

Click on warm transfer button. Select where you want to transfer the call from the drop down menu. You can transfer a call to an extension, an agent or to an external number. After making your selection, click on “Transfer Now” button. … Continued
Jabra Headsets Integration

Jabra Headsets Integration

Jabra Headsets Integration The clearance of the sound is the top priority for every Call Center. We at Nectar Desk care a lot about our customers’ comfort, hence, we’ve made your Nectar Desk usage more comfortable thanks to the integration … Continued
Live chat dispositions

Live chat dispositions

We at Nectar Desk now have the live chat dispositions that work with the same logic as the call dispositions and SMS disposition codes. To set up this feature, you need to go to Settings – Livechat Dispositions and activate … Continued
Tasks

Tasks

Let us present you the new way of tracking the agents’ activity in Nectar Desk – the Tasks feature. Tasks give the administrators of the account the possibility to create different task categories with the ability to edit or delete … Continued
Introducing Ticket Dispositions

Introducing Ticket Dispositions

Use ticket dispositions the same way as we use them for SMS and Live chat. At Nectar Desk we use the disposition codes as the outcome of the conversation. To enable this option, please go to Tickets – Ticket Dispositions … Continued
WhatsApp Integration

WhatsApp Integration

WhatsApp Integration Thanks to Nectar Desk integration with WhatsApp Business, medium and large businesses can provide customer support and deliver important notifications to customers. Integrate your business WhatsApp account with Nectar Desk and handle your WhatsApp conversations directly from the … Continued
Receiving calls

Receiving calls

When receiving phone calls, in addition to hearing the phone ring you will see a summary of the customer profile and the options to accept or reject the call. To activate Incoming Call Pop Up you should follow these steps: … Continued
Messaging Beta

Messaging Beta

Manage your messaging with Nectar Desk. Handle your WhatsApp conversations directly from the Nectar account with the possibility to have calls, SMS, email, and other functionality. There is no need to communicate with clients using numerous channels – all is … Continued
Browser Extension Incompatibilities

Browser Extension Incompatibilities

Nectar Desk should be used with Chrome Browser. Specific browser extensions can block some of our software’s  functionalities, including the audio, and cause the interface to behave unexpectedly. Here is a list of extensions you should avoid when using our … Continued
WhatsApp Instructions

WhatsApp Instructions

WhatsApp Instructions We can’t wait to tell you more about Nectar Desk Whatsapp Integration. So how can the integration be set up? Request for access to WhatsApp Please send an email to success@nectardesk.com  and our Customer Success department will help … Continued
Voicemail Drop

Voicemail Drop

Voicemail Drop feature allows you to leave pre-recorded message every time you hit voicemail box   General Overview of the feature   How to set it up: Navigate to Settings –>> Recordings and Upload voicemails for each of your agents. … Continued
Sending links over SMS

Sending links over SMS

The entire text you send out doesn’t go through?   Carriers don’t allow to send links. That’s why we created shorten URL option.   If you have Nectar Desk Click to Call Extension installed, all numbers in your Active Campaign account … Continued
Zoiper 5 for Nectar PBX

Zoiper 5 for Nectar PBX

Please download and install the software from the link provided. https://www.zoiper.com/en/voip-softphone/download/current   Please use appropriate version for your computer – Select proper version version. ( 32bit or 64bit ).    Once the application is installed , launch the application. 1.You will receive … Continued
Softphone for Nectar PBX

Softphone for Nectar PBX

This is an article for Nectar PBX users who would like to have it on IOS or Android device   Download the App from the Google Play Store or Apple App Store. Search “GrandStream Wave”   Launch App on your … Continued
SMS Canned Response

SMS Canned Response

We have a great function for our SMS Feature – SMS Canned Responses. You can add as many Canned Responses as you’d like to. They are helpful and easy to use. To create a Canned Response please follow these steps … Continued
Screen pop

Screen pop

Incoming Call  Pop Up is used to enhance the customer experience and agent efficiency as it can provide agents with the key information about the contacts, their status with the organization, history of their interactions, and call scripts, which will … Continued
Nectar Desk and HIPAA COMPLIANCE

Nectar Desk and HIPAA COMPLIANCE

Important: Nectar Desk is not a covered entity and doesn’t consider itself as a business associate Nectar Desk Software does help our HIPAA-compliant customers to be aligned with PHI (Protected Health Information) requirements by providing customized solution for Call Recording. … Continued
Nectar Desk Click-to-Call Extension

Nectar Desk Click-to-Call Extension

You can click to call or SMS  directly from any website with the help of our Google Chrome Click-to-Call Extension. It is called Nectar Desk for North America. To install it you should: Login to your Nectar Desk account Expand … Continued
Calling campaign: Email templates

Calling campaign: Email templates

Email templates in Calling campaign are useful in case you need to send an email during campaign but don’t want to type message manually for every contact. To create an email template hit Calling Campaigns > Email Templates Enter template … Continued
Setting up Pipedrive in Nectar Desk

Setting up Pipedrive in Nectar Desk

  Integrating Pipedrive and Nectar Desk will add features for users and supervisors to log every call associated with Pipedrive and add a “Log Last Call” button in Nectar Desk which logs your calls into Pipedrive. With the log call feature of this integration active, when you … Continued