Five Persuasive Reasons to Implement Customer Satisfaction Surveys in Live Chat Customer Satisfaction Surveys (CSAT) are becoming more and more popular among different businesses. This technology can significantly help you to deliver impeccable customer service and increase conversion rates. It gives an overview of website visitors’ satisfaction and feedback about their chat experience due to…
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Best Tools For Cooperation Between Sales and Marketing Teams in Your Call Center Sales and marketing teams’ cooperation is a cornerstone of significant outcomes and working harmony in any business. Despite the fact that they are two different departments, it is vital to synchronize their tasks and views on the strategies of your call center.…
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Calling Campaign: Manual Dialer VS Auto Dialer Nowadays, most people have been already called by sales representatives of different organizations. A calling campaign is a structured plan of contacting prospects to make one-on-one conversations. This old form of marketing can bring significant results if it is done properly. Such campaigns may be executed for a…
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Call Queues Improve Your Call Center Experience Modern people are extremely busy and hate waiting. Almost 60% of customers consider waiting on hold even for 1 minute to belong. The average wait time for a call center or contact center customer is 20 seconds. If callers are made to wait longer, they are likely to…
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Release 3.3.17 (11.03.2022) The Nectar Desk team has developed new handy options for your better performance and results in Release 3.3.17. We try to make our call center software as convenient as possible. There are useful updates in ActiveCampaign contact data; WhatsApp Message Actions buttons; Contact Section Actions Dropdown; and the ability to Cancel Scheduled…
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Convert Prospects into Customers Due to Cold Calling Good marketing has become a form of art in the modern world. If you are engaged in sales or B2B service, you exactly know about cold calling and its challenges. This technique needs driven decisions and includes various aspects in order to bring significant outcomes. Reps reach…
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Six Ways Businesses Can Improve Customer Engagement Using Multichannel Messaging Multichannel messaging has become a must-have for both business-to-consumer (B2C) and business-to-business (B2B) communications. This modern technology helps businesses manage conversations across popular messaging apps, like emails, SMS & MMS, Facebook, or WhatsApp. Consolidation of communications into one place makes it much easier to collaborate…
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It’s Time For Some Christmas Kindness This blog post definitely differs from all the others, as today we won’t discuss any new features and updates, or how to boost your sales with Nectar Desk making more successful outbound calls and sending mass campaigns, though you can ask our support about it 24/7🙂 This day…
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Hold Time: How to Optimize It and Get More Satisfied Customers Every contact center places calls with their customers on hold for different purposes: either to consult with more experienced colleagues to get answers to some questions or to make some notes. Some hold time is understandable, but if an agent has consistently high average…
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Release 3.3.8 (11/05/2021) We at Nectar Desk have been working hard to announce the results of our work on improving your user experience in Release 3.3.8. So today let’s discover the benefits of: Live Chat Visitor Information; Live Chat Rating; New integration: Service Titan. We are constantly adding some useful options to the Live Chat.…
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