At Nectar Desk we use the disposition codes as the outcome of the conversation.
To enable this option, please go to Tickets – Ticket Dispositions and activate them:
Enable the ability to force the agent to select the disposition if needed.
Add as many ticket dispositions as needed:
Drag the disposition codes to reorder them:
Once you’ve ended up with this quick setup, please hit SAVE. The dispositions are ready to go.
Now, when an agent closes the conversation, a pop up is displayed so he could select the disposition code and leave some notes:
Each and every disposition is securely stored at Nectar Desk, you can always see by who and when it was left.
Moreover, you can always filter your emails by dispositions.