Measure visitor satisfaction with the Nectar Desk live chat rating.

From now you can get a better sense of website visitor satisfaction by allowing them to provide their feedback about their chat experience. Visitors can rate a chat as either bad, poor, fair, good, or excellent after the chat session.

You can enable the chat rating option at the Livechat Settings section:

Chat Rating

and also customize the messages for the rating label, comment label, and a thank you message.

Moreover, all your visitors can see the prompt to rate a chat:

Chat Rating

Nectar Desk agents can see ratings and comments after completing the conversation in Live chat history:

Live Chat Rating

It’s also possible to export all the Live chat data as a CSV file to your PC.

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Lera Dupliychuk