Knowledge Base

Miscellaneous

• Configuring Zoiper with Nectar Desk
• Nectar Desk Click-to-Call Extension
• The Key to Call Quality Is Internet Speed
• Screen pop
• Denied Media Access
• Sending links over SMS
• Sending SMS and Email right after the call

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FAQ

• Why my calls in Australia appearing as “Anonymous”?
• What is “Voice over IP”?

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Setup

• Agent Environment

• Setting Up Your Browser

• Advanced Setup

• Nectar PBX

• How to add a new agent
• How to create a ring group
• How to upload a recording
• How to set up an IVR
• Configuring Nectar Desk to work with Polycom devices
• Adding Additional Phone Numbers

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Tips and Tricks

• Automatically Create a Teamwork Desk Ticket
• Nectar Desk and HIPAA COMPLIANCE
• Agent Level
• Agent Status: Setting Your Availability
• Making a Call

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Troubleshooting Nectar Desk

• Browser Extension Incompatibilities
• The Key to Call Quality Is Internet Speed

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Using Nectar Desk

• SMS

• Receiving calls
• Warm Transfer
• Calling campaign: starting a campaign
• Calling campaign: Email templates
• Nectar Desk API
• Creating a Zendesk Ticket from the Dialpad
• Agent Level

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Integrations

• Obtaining your API Key From Active Campaign
• Getting Teamwork Desk Credentials
• Setting up Teamwork Desk in Nectar Desk
• Automatically Create a Teamwork Desk Ticket
• Setting up Active Campaign in Nectar Desk
• Active Campaign: Create Contact
• Active Campaign: Add Note

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