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Nectar Desk Knowledge Base

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Calls

  • Do Not Contact list
  • Voicemail Drop
  • Call Types
  • Automated Call Campaigns
  • Voice Broadcast
  • Predictive Dialer
  • Dial Pad: Things You Probably didn’t Know
View all 13 articles

SMS

  • Sending SMS and Email right after the call
  • Do Not Contact list
  • SMS Notes
  • SMS Analytics
  • Things you need to know about the SMS Campaign
  • SMS Dispositions
  • SMS Campaigns
View all 18 articles

Emails

  • Sending SMS and Email right after the call
  • Do Not Contact list
  • Introducing Ticket Dispositions
  • Sender signature in Email Campaign
  • Email Templates
  • How to enable Tickets functionality
  • Ticketing System
View all 9 articles

Live Chat

  • How to send Nectar Chat user’s events to Google Analytics
  • Live Chat
  • Ability to add attachments via the Live Chat
  • Callback request for the Live Chat
  • Ability to send an email via the Live Chat
  • Canned Responses for the Live Chat
  • Chat Rating
View all 8 articles

Features

  • Tasks
  • Do Not Contact list
  • Voicemail Drop
  • SMS Analytics
  • Local Presence
  • SMS Campaigns
  • Automated Call Campaigns
View all 37 articles

Integrations

  • Setting up Pipedrive in Nectar Desk
  • How to set up Zingtree Integration
  • How to integrate Nectar Desk with ZOHO CRM: Step-by-step instruction
  • Integrating Nectar Desk & Salesforce
  • ActiveCampaign Tags
  • Obtaining your API Key From Active Campaign
  • Dispatching calls to Pipedrive contact owners
View all 25 articles

Troubleshooting Nectar Desk

  • How to send Nectar Chat user’s events to Google Analytics
  • Why my calls in Australia appearing as “Anonymous”?
  • The Key to Call Quality Is Internet Speed
  • Browser Extension Incompatibilities
  • Denied Media Access
View all 5 articles

Miscellaneous

  • Sending SMS and Email right after the call
  • Do Not Contact list
  • How to send Nectar Chat user’s events to Google Analytics
  • Why my calls in Australia appearing as “Anonymous”?
  • Call Types
  • Bring Your Own Carrier/Number (BYOC)
  • Things you need to know about the SMS Campaign
View all 24 articles

Setup

  • Agent Environment
  • Setting Up Your Browser
  • Advanced Setup
  • Nectar PBX
  • How to send Nectar Chat user’s events to Google Analytics
  • How to add a new agent
  • How to create a ring group
  • How to upload a recording
  • How to set up an IVR
  • Receiving calls
  • Multiple Agents Calling Campaign: how to set up
View all 19 articles

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