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Knowledge Base

Nectar Desk Knowledge Base

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Calls

  • Do Not Contact list
  • Voicemail Drop
  • Call Types
  • Automated Call Campaigns
  • Voice Broadcast
  • Predictive Dialer
  • Dial Pad: Things You Probably didn’t Know
View all 15 articles

SMS

  • Sending SMS and Email right after the call
  • Do Not Contact list
  • SMS Notes
  • Things you need to know about the SMS Campaign
  • Messaging Dispositions
  • Messaging Campaigns
  • SMS Short Code
View all 22 articles

Emails

  • Sending SMS and Email right after the call
  • Do Not Contact list
  • Introducing Ticket Dispositions
  • Ticket Signature
  • Sender signature in Email Campaign
  • Email Templates
  • Ticketing System
View all 10 articles

Live Chat

  • How to send Nectar Chat user’s events to Google Analytics
  • Live Chat
  • Live Chat Auto Reply
  • Ability to add attachments via the Live Chat
  • Callback request for the Live Chat
  • Ability to send an email via the Live Chat
  • Canned Responses for the Live Chat
View all 10 articles

Features

  • Tasks
  • Do Not Contact list
  • Voicemail Drop
  • Local Presence
  • Messaging Campaigns
  • Automated Call Campaigns
  • Two-factor authentication
View all 39 articles

Integrations

  • Setting up Pipedrive in Nectar Desk
  • Sending WhatsApp messages through Nectar Desk integration with ActiveCampaign
  • Service Titan Integration
  • How to set up Zingtree Integration
  • How to integrate Nectar Desk with ZOHO CRM: Step-by-step instruction
  • ActiveCampaign Automation to Create a Contact in Nectar Desk
  • Integrating Nectar Desk & Salesforce
View all 30 articles

Miscellaneous

  • Sending SMS and Email right after the call
  • Do Not Contact list
  • How to send Nectar Chat user’s events to Google Analytics
  • Why my calls in Australia appearing as “Anonymous”?
  • Call Types
  • Bring Your Own Carrier/Number (BYOC)
  • Things you need to know about the SMS Campaign
View all 37 articles

Troubleshooting Nectar Desk

  • How to send Nectar Chat user’s events to Google Analytics
  • Why my calls in Australia appearing as “Anonymous”?
  • The Key to Call Quality Is Internet Speed
  • Browser Extension Incompatibilities
  • Denied Media Access
View all 5 articles

Setup

  • Agent Environment
  • Setting Up Your Browser
  • Advanced Setup
  • Nectar PBX
  • Sending WhatsApp messages through Nectar Desk integration with ActiveCampaign
  • How to send Nectar Chat user’s events to Google Analytics
  • How to add a new agent
  • How to create a ring group
  • How to upload a recording
  • How to set up an IVR
  • Receiving calls
View all 21 articles

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