Audit Form feature

Audit Form feature

The Nectar Desk audit form feature is created to assess properly call agents’ skills and progress. How can you implement the feature for your business? Thanks to the audit forms feature, you’ll have easy access to all forms created by … Continued
Voicemail Drop

Voicemail Drop

Voicemail Drop feature allows you to leave pre-recorded message every time you hit voicemail box   General Overview of the feature   How to set it up: Navigate to Settings –>> Recordings and Upload voicemails for each of your agents. … Continued
Automated Call Campaigns

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing,  lead generation and can help you handle more calls without the live agents … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued
Predictive Dialer

Predictive Dialer

How to set up the Predictive Dialer In Automated Campaigns settings, you need to enable Agent Call Ratio and select Ring Group to determine agents: Once the action is enabled, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only … Continued
Call Types

Call Types

Call Types define different types of calls measured in call center statistics. There are many call types in Nectar Desk. Let’s review them all so you could be well versed in them. Inbound Calls – these are direct calls to … Continued
Whisper in and Barge in options

Whisper in and Barge in options

Call whisper in and call barge in options allow the company’s supervisors to teach the new stuff and give them hints during their calls with clients. 1. Whisper in option Call whispering is a phone system feature that gives managers … Continued
Making a Call

Making a Call

Browser ( Chrome Browser ) Chrome usually updates in the background but can cause a lot of unexpected issues in our system if it fails to do so. Please always make sure that you have it updated to the latest … Continued