Calls

Whisper in and Barge in options

Call whisper in and call barge in options allow the company’s supervisors to teach the new stuff and give them hints during their calls with clients. 1. Whisper in option Call whispering is a phone system feature that gives managers … Continued

Audit Form feature

The Nectar Desk audit form feature is created to assess properly call agents’ skills and progress. How can you implement the feature for your business? Thanks to the audit forms feature, you’ll have easy access to all forms created by … Continued

Call recording and sharing with the team

Nectar Desk provides you the ability to record all call types. With the Call Recording feature, you can always have access to the required call in order to get some details from the conversation – we store Recordings as long … Continued

How to configure Notifications

Nectar Desk allows users to configure their accounts in a few clicks. You can mute all sound notifications when an agent has On A Call status. How to do that? Under General Settings, you will be able to see one more … Continued

Calling Campaign Progress Page

Calling Campaigns can be created by your Administrator. They are used to initiate a call based on a contact list. The calls can be automatic or manual. If the calls are automatically dialed, once you start a campaign Nectar Desk will start dialing … Continued

External links

External links manager is an efficient tool for users who need extra pages to be opened during the call. You can find this option under the Tools section in the left menu in your Nectar Desk account. If it is … Continued

Voicemail Drop

Voicemail Drop feature allows you to leave pre-recorded message every time you hit voicemail box General Overview of the feature How to set it up: Navigate to Settings –>> Recordings and Upload voicemails for each of your agents. … Continued

Dispatching calls to Pipedrive contact owners

Thanks to Nectar Desk & Pipedrive integration, all your calls and text messages are logged under the required deal and contact in Pipedrive as an activity or a note. It’s a highly efficient and convenient way to keep all the … Continued

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing, lead generation and can help you handle more calls without the live agents … Continued

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued

Predictive Dialer

How to set up the Predictive Dialer In Automated Campaigns settings, you need to enable Agent Call Ratio and select Ring Group to determine agents: Once the action is enabled, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only … Continued

Do Not Contact list

Sometimes it happens so that you don’t need to contact the particular client in terms of Calling Campaigns as you’ve already had a conversation with him. Or you’re going to initiate an Email Campaign based on the previously uploaded list, … Continued

Call Types

Call Types define different types of calls measured in call center statistics. There are many call types in Nectar Desk. Let’s review them all so you could be well versed in them. Inbound Calls – these are direct calls to … Continued

Dial Pad: Things You Probably didn’t Know

In this article, we will discuss the seemingly pretty clear but meantime so necessary benefits of using the Nectar Desk Dial Pad. Let’s go! What is a Dial Pad? Dial Pad is the small window in your Nectar account for … Continued

Making a Call

Browser ( Chrome Browser ) Chrome usually updates in the background but can cause a lot of unexpected issues in our system if it fails to do so. Please always make sure that you have it updated to the latest … Continued

Calling campaign: Creating a contact list

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