Nectar Desk Live chat feature is the reliable help desk for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to use additional services and pay extra.
Let’s dive diver into the setup of live chat
To set it up, please go to the Messaging – Messaging Setting on the left menu and click Add New Live Chat Instance:
What is the Instance?
Some companies have multiple websites and they need separate chat channels for each of them. For such purpose, we’ve added the ability to create a separate instance (live chat channel) with different settings so that chat styles, colors, and welcome messages which may vary in accordance with the website the chat was created for.
Here is what you can set up for your personalized Livechat.
Add additional options such as a callback request
or ticket form if needed
Chat window styles allows you to change your chat window title when the agents are available (logged in to the ND account and ready to answer customers’ questions) as well as when the option is inactive (there are no available agents or this chat is initiated outside of business hours):
You can also create your welcome messages which will be displayed once the website visitor is starting the conversation.
Chat window title text color, chat window color itself, and chat icon color are fully customizable as well – you can choose the colors that will match your website style best and enable or disable the auto-open chat window.
We provide you with a great tool to create your own Live Chat style:
Select the suitable authentication method among the 3 possible variants:
- mandatory login (the website visitor is obliged to log in before starting the conversation)
- mandatory login and option to initiate chat as a guest (the visitor can either log in or start a conversation as a guest)
- allow visitors to initiate chat as guests only.
You can also create Canned Responses to use further, to handle chats with clients quicker.
How to embed the live chat?
Where can you handle your active conversations?
Once the live chat is fully set up and the live chat icon appears on your website, you can handle conversations with clients from your Nectar Desk account.
To do it, please go to Messaging Inbox or click on the notification at the top of the page:
Send us your questions to firstname.lastname@example.org and we will be glad to assist you and answer your questions about the Live Chat functionality.