Nectar Desk Live chat feature is the live chat and help desk software for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to use additional services and pay extra.

Let’s dive diver into the setup

To set up the live chat, please go to the Live Chat menu on the left.

Nectar Desk Live Chat

The first thing you need to do to make it work is to embed the live chat.

Copy and paste the javascript in the head section of your web page (your website developers will probably do it in a few minutes) and enable the suitable for your use case options:

Embed live chat

Next, go to Live chat Settings and customize your website preferences.

Chat window styles allows you to change your chat window title when the agents are available (logged in to the ND account and ready to answer customers’ questions) as well as when live chat is inactive (there are no available agents or this chat is initiated outside of business hours):

You can also create your welcome message which will be displayed once someone is starting the conversation.

live chat Settings

Chat window text color, chat window color itself, and chat icon color are fully customizable as well – you can choose the colors that will match your website style best and enable or disable the auto-open chat window

live chat

Select the suitable authentication method among the 3 possible variants:

  • mandatory login (the website visitor is obliged to log in before starting the conversation)
  • mandatory login and option to initiate chat as a guest (the visitor can either log in or start a conversation as a guest)
  • allow visitors to initiate chat as guests only.

You can also create Canned Responses to use further.
Canned responses are predetermined responses to common questions. In text-based technical support systems, the operator may insert a canned response triggered by keystrokes or from a drop-down menu, rather than typing the same answer repeatedly or pasting from some other resource.

To create a canned response, enter its title and text:

live chat canned responses

Use your canned response while answering in Live chat by adding ” % ” symbol before and after the title, for example, %welcome%.

Where can you handle your active conversations?

Once the live chat is fully set up and the live chat icon appears on your website, you can handle conversations with clients from your Nectar Desk account.
To do it, please go to or click on the notification on the top of the page .

All completed chats can be found in . Here you can view the conversation or filter by the agent responsible for it, and find the required one.

Send us your questions to support@nectardesk.com and we will be glad to assist you and answer your questions about the Live Chat functionality.

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Lera Dupliychuk