Now it becomes much easier to log calls and SMS to ActiveCampaign. Thanks to the Nectar Desk integration with ActiveCampaign, log your calls and SMS details into the CRM and keep all agents’ activity under control.
Just quickly integrate it with ActiveCampaign and start working!
And the Nectar Desk Click-to-Call Extension will help you ease the workflow.
Numbers in ActiveCampaign will be highlighted with buttons ‘SMS’ and ‘Call’. You can start calling or sending SMS directly from ActiveCampaign and everything will be logged in both accounts.
*Make sure that you have opened both tabs – Nectar Desk and ActiveCampaign for integration to work properly.
Logged Calls
All calls will be automatically logged in ActiveCampaign as notes for that customer.
And in Nectar Desk you’ll find all the information regarding calls in the agent’s recent activity.
Here you can find all the details of the call. Additionally, if there is a disposition or notes saved, you’ll find them in the details too.
Logged SMS
In the logged SMS you’ll see the direction of the SMS (inbound/outbound), the message itself, the agent who handled it, and when.
The same will be for logged SMS in Nectar Desk.
Integrate your Nectar Desk account with ActiveCampaigntoday! Try all the benefits for yourself.
Let us know once our assistance is needed – using the chat button on this page or mailing us at [email protected].
We’ll be more than happy to help ?
