Nectar Desk Click-to-Call Extension

Nectar Desk Click-to-Call Extension

You can click to call or SMS  directly from any website with the help of our Google Chrome Click-to-Call Extension. It is called Nectar Desk for North America. To install it you should: Login to your Nectar Desk account Expand … Continued
Screen pop

Screen pop

Incoming Call  Pop Up is used to enhance the customer experience and agent efficiency as it  can provide  agents with the key information about the contacts, their status with the organization,history of their interactions and call scripts, which will make … Continued
Denied Media Access

Denied Media Access

Denied Media Access Receiving error while attempting to make a call? It constantly shows you Call Failed: Denied Media Access?     That means that you didn’t allow to use microphone at the page   There are two possible ways … Continued
Sending links over SMS

Sending links over SMS

The entire text you send out doesn’t go through?   Carriers don’t allow to send links. That’s why we created shorten URL option.   If you have Nectar Desk Click to Call Extension installed, all numbers in your Active Campaign account … Continued
Permissions

Permissions

It’s possible now to differentiate between the available functions for the Normal agent and Supervisor. Just simply mark the required options and your agents will have access to them depending on their user categories. Let’s look deeper into the options … Continued
Auto Call Answer

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued