Miscellaneous

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders 🙌🏻Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued

ActiveCampaign Automation to Create a Contact in Nectar Desk

Nectar Desk presents a new feature for ActiveCampaign users. We have created a handy option for ActiveCampaign Automation. It can send contacts from ActiveCampaign to any list in your Nectar Desk account automatically. It means that you can seamlessly … Continued

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued

Messaging Settings

You can configure our Messaging feature up to you in the Messaging Settings section. The Messaging Settings tab is in the left side menu. Let`s have a try: Go to Messaging in the left side menu. Click on Messaging Settings. … Continued

Share your Nectar Desk Contact

Share the information about your contacts in a few clicks with Nectar Desk Share Contact button.In CRM > View all Lists near every contact there is a button that allows you to pass the information about the contact via the … Continued

How to enable Tickets functionality

The Nectar Desk Ticket System allows ensuring efficient interpersonal communication between your customers and company staff members. This is an effective instrument to keep in touch with clients, deal with all their questions and concerns, and be at hand once … Continued

Do Not Contact list

Sometimes it happens so that you don’t need to contact the particular client in terms of Calling Campaigns as you’ve already had a conversation with him. Or you’re going to initiate an Email Campaign based on the previously uploaded list, … Continued

How To Avoid Spam Caller ID Labels

Sometimes you might see calls from your numbers displayed as “SPAM LIKELY” on their caller ID. It means that these numbers were flagged as spam and people are likely to ignore them. There are three main reasons why your numbers … Continued

Configuring Zoiper with Nectar Desk

How to set up Zoiper for IOS : 1) Having Zoiper app opened go Settings > 2) Choose Accounts > Add new ( cross at the top right corner ) > (it will ask about availability of the … Continued

Call Types

Call Types define different types of calls measured in call center statistics. There are many call types in Nectar Desk. Let’s review them all so you could be well versed in them. Inbound Calls – these are direct calls to … Continued

How to configure Notifications

Nectar Desk allows users to configure their accounts in a few clicks. You can mute all sound notifications when an agent has On A Call status. How to do that? Under General Settings, you will be able to see one more … Continued

Nectar Desk Click-to-Call Extension

You can click to call or SMS directly from any website with the help of our Google Chrome Click-to-Call Extension. It is called Nectar Desk for North America. To install it you should: Login to your Nectar Desk account Expand … Continued

Things you need to know about the SMS Campaign

If you’ve already got acquainted with Nectar Desk SMS Campaigns functionality and want to become a more advanced user, this article is for you.Let’s review the most common questions about the SMS Campaign. How many messages does the campaign send … Continued

GoHighLevel Integration

GoHighlevel is a new-age marketing tool that attempts to consolidate the most useful marketing tools under a single umbrella. It is a new product targeting the same customer base with a different approach. Nectar Desk and GoHighLevel integration offer you … Continued

The Key to Call Quality Is Internet Speed

Call quality issues with VoIP generally come down to the Internet speed. Bandwidth describes the maximum data transfer rate of a network or Internet connection. It measures how much data can be sent over a specific connection in a given … Continued

Dial Pad: Things You Probably didn’t Know

In this article, we will discuss the seemingly pretty clear but meantime so necessary benefits of using the Nectar Desk Dial Pad. Let’s go! What is a Dial Pad? Dial Pad is the small window in your Nectar account for … Continued

Assigning Agent to Phone Number

It is possible to assign specific agents to phone numbers for making Outbound calls in your Nectar Desk account. This function means that an agent will be able to use only phone numbers assigned to them. However, you can also … Continued

Nectar Desk and HIPAA COMPLIANCE

Important: Nectar Desk is not a covered entity and doesn’t consider itself as a business associate. Nectar Desk Software does help our HIPAA-compliant customers to be aligned with PHI (Protected Health Information) requirements by providing customized solutions for Call Recording. … Continued

Agent’s Profile

What does Agent’s Profile mean? An agent’s profile is a collection of settings and information associated with a Nectar Desk user. The user profile helps in associating characteristics with a user and helps in ascertaining the interactive behavior of the user along … Continued

External links

External links manager is an efficient tool for users who need extra pages to be opened during the call. You can find this option under the Tools section in the left menu in your Nectar Desk account. If it is … Continued

Screen pop

Incoming Call Pop Up is used to enhance the customer experience and agent efficiency as it can provide agents with the key information about the contacts, their status with the organization, history of their interactions, and call scripts, which will … Continued

Webhooks

Nowadays, webhooks are rapidly growing in popularity. Interest in webhooks has increased over the past five years, so today we’ll get acquainted with them and figure out how to set them up at Nectar Desk. What is a webhook? Webhooks … Continued

Denied Media Access

Denied Media Access Receiving error while attempting to make a call? It constantly shows you Call Failed: Denied Media Access? That means that you didn’t allow to use microphone at the page There are two possible ways … Continued

How to send Nectar Chat user’s events to Google Analytics

Google Analytics is one of the most popular digital analytics software. It allows you to analyze in-depth detail about the visitors on your website and provides valuable insights that can help you to shape the success strategy of your business. In this … Continued

Sending SMS and Email right after the call

Good news! Using our software you will be able to send SMS or Email depending on the outcome of the call Right after choosing disposition you can send a message to the customer without wasting time to manual typing To … Continued

Two-factor authentication

Two-factor authentication Nectar Desk is going to be more secure as we care about our customers. Today we’re adding two-factor authentication (2FA) to Nectar Desk. 2FA is a security system that requires two distinct ways of identification to access the … Continued

Why my calls in Australia appearing as “Anonymous”?

Australian Toll Free Numbers (1800) or Shared Cost lines (1300) are considered as invalid CLIDs (Callers IDs) in Australia , as a consequence CLID is transformed to ‘anonymous’ on used path. Unfortunately this is something we can not change or impact. … Continued

Nectar Desk SMS Mobile App

Reach your customers in the most direct way, with Nectar Desk SMS Mobile App. It provides 2-way SMS messaging. The pricing for messages is the same as for your current pricing plan. The app is free with no advertising. Let’s … Continued

Manage your personal CRM inside of Nectar Desk

In this article, you will get to know how to increase the productivity of your company with the help of our CRM. Customer relationship management (CRM) allows you to manage customer relationships through marketing. Nectar Desk CRM is designed to reduce … Continued

WhatsApp Campaign

Have you heard about our WhatsApp Campaign? It’s time to level up your business with the help of it. Nectar Desk offers you the possibility to stay connected with your customers even via WhatsApp. The set-up of the campaign is … Continued

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued

WhatsApp Template

Nectar Desk offers WhatsApp integration for business accounts. Now it’s possible to handle WhatsApp conversations directly from your account. In this case, you can use canned responses (to find them go to the left-side menu > SMS > SMS Settings). … Continued

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued

Call recording and sharing with the team

Nectar Desk provides you the ability to record all call types. With the Call Recording feature, you can always have access to the required call in order to get some details from the conversation – we store Recordings as long … Continued

Bring Your Own Carrier/Number (BYOC)

Do you want to use your current phone number with Nectar Desk? It’s totally possible at Nectar Desk with the BYOC option. The use case when you may need BYOC If you want to utilize the features of Nectar Desk … Continued

Messaging (new)

Easily manage all your messaging channels with Nectar Desk. Handle your WhatsApp and Facebook conversations directly from the Nectar account and send text messages and MMS to your customers from a single interface. With Nectar Desk, all is at hand. Active Messages In the left-side … Continued

What is “Voice over IP”?

When you speak, the microphone picks up your voice, and your computer then converts this analogue information into a digital stream.This stream is chopped up into packets of data. It’s these packets that then head out to travel on the … Continued

Agent Level

There are 3 User Categories in Nectar Desk : Admin, Normal and Supervisor. Admin and Supervisor can do everything within the system. Here is how Nectar Desk Account looks with Admin or Supervisor : Admin and Supervisor have access to … Continued

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