Denied Media Access

Denied Media Access

Denied Media Access Receiving error while attempting to make a call? It constantly shows you Call Failed: Denied Media Access?     That means that you didn’t allow to use microphone at the page   There are two possible ways … Continued
Permissions

Permissions

It’s possible now to differentiate between the available functions for the Normal agent and Supervisor. Just simply mark the required options and your agents will have access to them depending on their user categories. Let’s look deeper into the options … Continued
Auto Call Answer

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued
Live Chat

Live Chat

Nectar Desk Live chat feature is the live chat and help desk software for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is … Continued
Nectar Desk Click-to-Call Extension

Nectar Desk Click-to-Call Extension

You can click to call or SMS  directly from any website with the help of our Google Chrome Click-to-Call Extension. It is called Nectar Desk for North America. To install it you should: Login to your Nectar Desk account Expand … Continued
Screen pop

Screen pop

Incoming Call  Pop Up is used to enhance the customer experience and agent efficiency as it  can provide  agents with the key information about the contacts, their status with the organization,history of their interactions and call scripts, which will make … Continued