Canned Responses for the Live chat is the Nectar Desk feature, that will simplify the way you handle your chats with clients.

Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a canned response triggered by adding a ” % ” symbol before and after the title, rather than typing the same answer repeatedly or pasting from some other resource.

How to set up?

  1. Go to Live Chat > Canned Responses and create the new one:

canned responses for the live chat

 

And there is no step 2 🙂 Your Canned Response is ready to use.

Here is what you type while answering to the chat:

 

And here is the reply your customer receives:

 

Nectar Desk cares about your time and convenience, and Canned Responses are excellent proof of that.

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Lera Dupliychuk