Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a canned response triggered by adding a ” % ” symbol before and after the title, rather than typing the same answer repeatedly or pasting from some other resource.
How to set up?
- Go to Live Chat > Canned Responses and create the new one:
And there is no step 2 🙂 Your Canned Response is ready to use.
Here is what you type while answering to the chat:
And here is the reply your customer receives:
Nectar Desk cares about your time and convenience, and Canned Responses are excellent proof of that.