Call Center Dialers

Nectar Desk offers you the top three best dialers to improve the agents’ work in your call center. There are manual, automated, and predictive dialers. Everything you need is totally intuitive and user-friendly.

Dialers

Nectar Desk Functionalities That
Optimize Agent Workflow in Your Call Center

Omnichannel Solutions &
Powerful Integrations

Efficiently manage your calls with other communication channels under one single place. You can also set up Nectar Desk Click-to-Call Extension that connects with CRM and marketing tools.

User-friendly Interface &
Advanced Analytics

The software provides robust analytical tools by collecting and maintaining customer data. Besides, calls made with other CRM tools can be automatically logged into the Nectar Desk account.

Data Security &
Cloud-Based System

Nectar Desk is an omnichannel solution that securely stores the communication threads in the database, allowing organizations to easily access the required conversation.

Powerful alone,
but even better with:

Seamless Connection with Call Center Dialers

Empower your call center to deliver impeccable service with the Nectar Desk dialing features.

Manual Dialer

The manual dialer in Nectar Desk makes calling easy. Just press the “Dial” button—no need to enter numbers. Use email templates to send messages during a campaign without typing each one. Track campaign metrics like dialed contacts, talk time, duration, successful and failed calls, and calls rejected by clients or agents.

Dialers

To start a Calling Campaign, you need to follow a few simple steps:

Also, it’s possible to block calls for chosen dispositions. The system won’t let you dial a contact with particular dispositions from the last call made to that contact. During the campaign, you can edit contact details if needed, add notes, as well as, see notes you’ve added during previous campaigns. It’s possible to pause the campaign or end it at any time.

dialers

Auto Dialer

The Nectar Desk Auto Dialer speeds up dialing phone numbers automatically. It detects if a call is answered by a person or a machine. Then, it either plays a message or connects the call to an agent. Call center managers can also use the system to monitor agents, listen to live calls, and review recordings to check call quality.

Benefits of Nectar Desk Auto Dialers

Predictive Dialer

Set up the Nectar Desk Predictive Dialer in Automated Call Campaigns. This system automatically dials numbers from a contact list and connects them to an available agent. It starts dialing even before an agent is free, saving time. Watch the video to find out how predictive dialers work.

How does Predictive Dialing Work?

The Nectar Desk Predictive Dialer utilizes advanced voicemail detection to manage calls effectively.

Our system examines pauses, opening statements, and common conversation patterns to determine whether to connect the call to a representative or leave a voicemail when necessary.

The dialer automatically places calls to your contacts only when an agent is available, ensuring that customers are connected with a live agent who can address their questions or concerns directly.

The system dials multiple numbers simultaneously, optimizing working performance. It ensures that the maximum number of agents are always active on calls.

Why Nectar Desk Call Center Dialers?

The Nectar Desk users get fully functioning call center software in the cloud with three up-to-date dialing features. We also provide special options to make the most of your work with our dialers. So, you will be able to handle calls easily and conveniently.

Put your customer on hold.

Make a warm transfer and have a 3-way conversation.

Mute so that your customer won’t hear you.

Choose between Dark Style and Light Style.

Transfer the call to another agent in the system, extension, or external phone number.

Integrate your account with CRM solutions.

Starting with Nectar Desk is

easy, fast and free

✓ Free for 7 days, no credit card required, all the functionality included.

FAQs about Call Center Dialers