Agent Environment

Agent’s Profile

What does Agent’s Profile mean? An agent’s profile is a collection of settings and information associated with a Nectar Desk user. The user profile helps in associating characteristics with a user and helps in ascertaining the interactive behavior of the user along … Continued

Agent Level

There are 3 User Categories in Nectar Desk : Admin, Normal and Supervisor. Admin and Supervisor can do everything within the system. Here is how Nectar Desk Account looks with Admin or Supervisor : Admin and Supervisor have access to … Continued

Agent Status: Setting Your Availability

Agent Status is a helpful way to show your entire team whether or not you are free to take a call. Nectar Desk offers seven default status settings which are Available, On a Call, Working on Other Tasks, Break, Ringing, … Continued

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Agent’s Profile

Agent Level

Agent Status: Setting Your Availability