Live Chat
Nectar Desk Live chat feature is the reliable help desk for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to … Continued
Ability to add attachments via the Live Chat
Good news! Now it’s possible to add the attachments via the Nectar Desk Live chat. Both ND agents and website visitors can add different attachments (doc., CSV. files, images, audio, etc.) while using our Live chat. Also, there is an … Continued
Callback request for the Live Chat
Nectar Desk Live chat became more advanced! Now your website visitors can request a callback directly from the Livechat window. All they need to do is to fill in the form, where they should enter a name and a phone … Continued
Ability to send an email via the Live Chat
Now all your website visitors can leave you a message via the Live Chat. To make it possible, you just need to enable Ticket Form under the Livechat Settings: Then create the Welcome message for your customers and select the … Continued
Canned Responses for the Live Chat
Canned Responses for the Live chat is the Nectar Desk feature, that will simplify the way you handle your chats with clients. Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a … Continued
Chat Rating
Measure visitor satisfaction with the Nectar Desk live chat rating. From now you can get a better sense of website visitor satisfaction by allowing them to provide their feedback about their chat experience. Visitors can rate a chat as either … Continued
Live chat dispositions
We at Nectar Desk now have the live chat dispositions that work with the same logic as the call dispositions and SMS disposition codes. To set up this feature, you need to go to Messaging Settings and activate it. The … Continued
How to send Nectar Chat user’s events to Google Analytics
Google Analytics is one of the most popular digital analytics software. It allows you to analyze in-depth detail about the visitors on your website and provides valuable insights that can help you to shape the success strategy of your business. In this … Continued
Messaging (new)
Easily manage all your messaging channels with Nectar Desk. Handle your WhatsApp and Facebook conversations directly from the Nectar account and send text messages and MMS to your customers from a single interface. With Nectar Desk, all is at hand. Active Messages In the left-side … Continued
Live Chat Auto Reply
Set up your Live Chat Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages via the Live Chat channel, they will receive the answer immediately and feel that they are cared for even … Continued
Chatbots
What is a Chatbot? Nectar Desk Chatbot is a program or artificial intelligence designed to communicate with people in an automated manner through a text or voice interface. These programs are used to communicate with users through websites, messengers, social … Continued