Canned Responses for the Live Chat

Canned Responses for the Live Chat

Canned Responses for the Live chat is the Nectar Desk feature, that will simplify the way you handle your chats with clients. Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a … Continued
Chat Rating

Chat Rating

Measure visitor satisfaction with the Nectar Desk live chat rating. From now you can get a better sense of website visitor satisfaction by allowing them to provide their feedback about their chat experience. Visitors can rate a chat as either … Continued
Live chat dispositions

Live chat dispositions

We at Nectar Desk now have the live chat dispositions that work with the same logic as the call dispositions and SMS disposition codes. To set up this feature, you need to go to Messaging Settings and activate it.   The … Continued
Live Chat Auto Reply

Live Chat Auto Reply

Set up your Live Chat Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages via the Live Chat channel, they will receive the answer immediately and feel that they are cared for even … Continued
Chatbots

Chatbots

What is a Chatbot? Nectar Desk Chatbot is a program or artificial intelligence designed to communicate with people in an automated manner through a text or voice interface. These programs are used to communicate with users through websites, messengers, social … Continued
Live Chat

Live Chat

Nectar Desk Live chat feature is the reliable help desk for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to … Continued