Powerpack for SMS Campaign

Powerpack for SMS Campaign

  If you’re running the SMS Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Auto Call Answer

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued
Audit Form feature

Audit Form feature

The Nectar Desk audit form feature is created to assess properly call agents’ skills and progress. How can you implement the feature for your business? Thanks to the audit forms feature, you’ll have easy access to all forms created by … Continued
Nectar Desk Reports

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued
Tasks

Tasks

Let us present you the new way of tracking the agents’ activity in Nectar Desk – the Tasks feature. Tasks give the administrators of the account the possibility to create different task categories with the ability to edit or delete … Continued
SMS Analytics

SMS Analytics

Track the SMS messages you’ve sent with the help of Nectar Desk advanced SMS Analytics. One of the key features of the company’s success is tracking the level of customers’ satisfaction. Nectar Desk solution provides its clients with numerous reports … Continued
Local Presence

Local Presence

Local Presence dialing is the Nectar Desk option which automatically chooses the Outbound ID from the numbers you have in your account so that it could match the area code of your clients’ home town or state.The feature is highly … Continued
SMS Campaigns

SMS Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interaction with your customers. With the aid of our SMS Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
Automated Call Campaigns

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing,  lead generation and can help you handle more calls without the live agents … Continued
Placeholders

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders 🙌🏻Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
Warm Transfer

Warm Transfer

Click on warm transfer button. Select where you want to transfer the call from the drop down menu. You can transfer a call to an extension, an agent or to an external number. After making your selection, click on “Transfer Now” button. … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued
Predictive Dialer

Predictive Dialer

How to set up the Predictive Dialer In Automated Campaigns settings, you need to enable Agent Call Ratio and select Ring Group to determine agents: Once the action is enabled, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only … Continued
Calling campaign: Email templates

Calling campaign: Email templates

Email templates in Calling campaign are useful in case you need to send an email during campaign but don’t want to type message manually for every contact. To create an email template hit Calling Campaigns > Email Templates Enter template … Continued
Voicemail Drop

Voicemail Drop

Voicemail Drop feature allows you to leave pre-recorded message every time you hit voicemail box   General Overview of the feature   How to set it up: Navigate to Settings –>> Recordings and Upload voicemails for each of your agents. … Continued
Numerous Teams Under The Single Account

Numerous Teams Under The Single Account

It’s now possible to create different teams in one Nectar Desk account so that their members wouldn’t intersect and could work according to the departments they belong to. Just imagine: your company consists of Sales, Support and Technical offices. The … Continued
Forms

Forms

Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued
Permissions

Permissions

It’s possible now to differentiate between the available functions for the Normal agent and Supervisor. Just simply mark the required options and your agents will have access to them depending on their user categories. Let’s look deeper into the options … Continued
Activities

Activities

Need to call back the client in a few days, send him a text message or email later on, but are afraid you’ll forget to do this in time? It’s no longer a problem as we have a new feature called Activities. … Continued
Whisper in and Barge in options

Whisper in and Barge in options

Call whisper in and call barge in options allow the company’s supervisors to teach the new stuff and give them hints during their calls with clients. 1. Whisper in option Call whispering is a phone system feature that gives managers … Continued
Nectar Desk API

Nectar Desk API

Our system offers its own RESTful API that allows for integration with external platforms. The REST APIs provides access to resources (data entities) via URL paths. To use a REST API, your application will make an HTTP request and parse … Continued
Voicemails

Voicemails

The ‘Voicemails’ section is where you can see and access the list of all recent voicemails that your company or team has received, in chronological order. Or Sorted by date Range.   Typically, the admin can see all the Voicemails … Continued
Voicemail Recordings

Voicemail Recordings

All voicemails are stored securely in MP3 format on the Microsoft Azure cloud. You can play the voicemail directly in the window by clicking on the play button. Or you can download the voice mail file for listening offline or for … Continued
Call History Filter

Call History Filter

Call History displays all the information about calls : Call ID (sequential number of all the calls listed) Type of the call (outbound, inbound) Contact (DID of the person you called\received call from) VIA (Number on which call was received … Continued