9 articles in Features

• Forms

  Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced

• Warm Transfer Feature

  Click on warm transfer button. Select where you want to transfer the call from the drop down menu. <li style

• Multiple Agents Calling Campaign: how to set up

  Multiple Agents Calling Campaigns can be created by the

• Calling campaign: Email templates

  To create an email template hit Calling Campaigns >

• Automation to Create a Call Back Request

  Once there is a new contact added to one of your

• Call History: secure storage of all your calls

  If you would like to have access to your calls and find all the information about agents involved, date, duration, and many others in one place, then hurry up:

• Setting Up Your AI Voice Bot (VCA) in Nectar Desk

  Step-by-step guide to configuring the Virtual Customer Assistant (VCA) in Nectar Desk — from enabling the feature and building your intent tree to testing and going live.

• Configuring AI Voice Bot Escalation to Live Agents

  How to configure handoff conditions so the Nectar Desk AI Voice Bot escalates calls to a human agent at the right moment — based on sentiment, intent confidence, or explicit caller request.

• AI Voice Bot Analytics: Key Metrics to Track

  The six metrics every call center should track for AI voice bot performance: containment rate, escalation rate, CSAT on bot interactions, average bot handle time, false positive intent rate, and post-bot FCR.