Features

Warm Transfer

Click on warm transfer button. Select where you want to transfer the call from the drop down menu. You can transfer a call to an extension, an agent or to an external number. After making your selection, click on “Transfer Now” button. … Continued

Predictive Dialer

How to set up the Predictive Dialer In Automated Campaigns settings, you need to enable Agent Call Ratio and select Ring Group to determine agents: Once the action is enabled, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only … Continued

Multiple Agents Calling Campaign: how to set up

Multiple Agents Calling Campaigns can be created by the Administrator of Nectar Desk Account.They are used to initiate calls based on a contact list so that you shouldn’t copy and paste to the Dial Pad clients’ phone numbers to call … Continued

Share your Nectar Desk Contact

Share the information about your contacts in a few clicks with Nectar Desk Share Contact button.In CRM > View all Lists near every contact there is a button that allows you to pass the information about the contact via the … Continued

Calling campaign: Email templates

Email templates in Calling campaign are useful in case you need to send an email during campaign but don’t want to type message manually for every contact. To create an email template hit Calling Campaigns > Email Templates Enter template … Continued

Forms

Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued

Voicemail Drop

Voicemail Drop feature allows you to leave pre-recorded message every time you hit voicemail box General Overview of the feature How to set it up: Navigate to Settings –>> Recordings and Upload voicemails for each of your agents. … Continued

Do Not Contact list

Sometimes it happens so that you don’t need to contact the particular client in terms of Calling Campaigns as you’ve already had a conversation with him. Or you’re going to initiate an Email Campaign based on the previously uploaded list, … Continued

Call History: secure storage of all your calls

Call History: secure storage of all your calls If you would like to have access to your calls and find all the information about agents involved, date, duration, and many others in one place, then hurry up: Call … Continued

Dial Pad: Things You Probably didn’t Know

In this article, we will discuss the seemingly pretty clear but meantime so necessary benefits of using the Nectar Desk Dial Pad. Let’s go! What is a Dial Pad? Dial Pad is the small window in your Nectar account for … Continued

Permissions

Add Custom Field – thanks to this option, except for the basic fields in Contact List, such as first and last name, phone number, and email address, the agent can create some additional fields prior to uploading the list to … Continued

Whisper in and Barge in options

Call whisper in and call barge in options allow the company’s supervisors to teach the new stuff and give them hints during their calls with clients. 1. Whisper in option Call whispering is a phone system feature that gives managers … Continued

Automation to Create a Call Back Request

Once there is a new contact added to one of your CRM lists, the system can call back this client automatically, previously creating a Call Back Request.All you need is to merge the trigger (Contact Added) with the required action (Create … Continued

Powerpack for Messaging Campaign

If you’re running the Messaging Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued

Activities

Need to call back the client in a few days, send him a text message or email later on, but are afraid you’ll forget to do this in time? It’s no longer a problem as we have a new feature called Activities. … Continued

Audit Form feature

The Nectar Desk audit form feature is created to assess properly call agents’ skills and progress. How can you implement the feature for your business? Thanks to the audit forms feature, you’ll have easy access to all forms created by … Continued

Manage your personal CRM inside of Nectar Desk

In this article, you will get to know how to increase the productivity of your company with the help of our CRM. Customer relationship management (CRM) allows you to manage customer relationships through marketing. Nectar Desk CRM is designed to reduce … Continued

Tasks

Let us present you the new way of tracking the agents’ activity in Nectar Desk – the Tasks feature. Tasks give the administrators of the account the possibility to create different task categories with the ability to edit or delete … Continued

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued

Two-factor authentication

Two-factor authentication Nectar Desk is going to be more secure as we care about our customers. Today we’re adding two-factor authentication (2FA) to Nectar Desk. 2FA is a security system that requires two distinct ways of identification to access the … Continued

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued

Nectar Desk SMS Mobile App

Reach your customers in the most direct way, with Nectar Desk SMS Mobile App. It provides 2-way SMS messaging. The pricing for messages is the same as for your current pricing plan. The app is free with no advertising. Let’s … Continued

Local Presence

Local Presence dialing is the Nectar Desk option which automatically chooses the Outbound ID from the numbers you have in your account so that it could match the area code of your clients’ home town or state.The feature is highly … Continued

Call recording and sharing with the team

Nectar Desk provides you the ability to record all call types. With the Call Recording feature, you can always have access to the required call in order to get some details from the conversation – we store Recordings as long … Continued

Messaging Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interactions with your customers. With the aid of our Messaging Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued

Facebook Integration

Integrate your Facebook Business account with Nectar Desk and handle your conversations directly from the Nectar account without opening the Facebook tab with the possibility to have calls, SMS, email, and other functionality. There is no need to communicate with … Continued

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing, lead generation and can help you handle more calls without the live agents … Continued

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders 🙌🏻Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued

Nectar Desk API

Our system offers its own RESTful API that allows for integration with external platforms. The REST APIs provides access to resources (data entities) via URL paths. To use a REST API, your application will make an HTTP request and parse … Continued

Agent Level

There are 3 User Categories in Nectar Desk : Admin, Normal and Supervisor. Admin and Supervisor can do everything within the system. Here is how Nectar Desk Account looks with Admin or Supervisor : Admin and Supervisor have access to … Continued

API Format & Base URL

The default response format is JSON, but nonetheless, the API also supports HTML, XML AND CSV. Your methods will be the standard HTTP methods like GET, POST and DELETE. Because the REST API is based on open standards, you can … Continued

Agent Status: Setting Your Availability

Agent Status is a helpful way to show your entire team whether or not you are free to take a call. Nectar Desk offers seven default status settings which are Available, On a Call, Working on Other Tasks, Break, Ringing, … Continued

Voicemails

The ‘Voicemails’ section is where you can see and access the list of all recent voicemails that your company or team has received, in chronological order. Or Sorted by date Range. Typically, the admin can see all the Voicemails … Continued

Voicemail Recordings

All voicemails are stored securely in MP3 format on the Microsoft Azure cloud. Under the Actions button: there are Call contact, Send SMS and Send Email buttons directly, so if you’d like to take an action right after checking the … Continued

Call History Filter

Call History displays all the information about calls : Call-ID (sequential number of all the calls listed) Type of the call (outbound, inbound) Contact (DID of the person you called\received call from) VIA (Number on which call was received or … Continued

Calling campaign: Creating a contact list

Calling Campaigns can be created by your Administrator. They are used to initiate a call based on a contact list. The calls can be automatic or manual. If the calls are automatically dialed, once you start a campaign Nectar Desk … Continued

Email Templates from Outbound Dialer

During an outbound Calling Campaign, if you are unable to connect by phone, you are able to send an email directly from the calling screen. To send an email the contact need to have an email address associated … Continued

Call Queue Dashboard

As an administrator, you would have an access to the Call Queue Dashboard. *(To find it go to Left-side Menu->> Dashboards->>Call Queue Dashboard) On the Call Queue Dashboard, you can track calls waiting in the queue. You can also view … Continued

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