sms- tag

In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued

To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued

When messages arrive outside of the SMS chat session they are placed in the Messaging Inbox. The currently signed in Agents that have access to SMS will receive a notification in the top left corner of the screen. You can … Continued

You can get a quick overview of all received messages by viewing the Messaging History screen. The Messaging History tab is located in the left side menu. On the screen, you will see a truncated version of messages received. It is … Continued