Chat Rating

Chat Rating

Measure visitor satisfaction with the Nectar Desk live chat rating. From now you can get a better sense of website visitor satisfaction by allowing them to provide their feedback about their chat experience. Visitors can rate a chat as either … Continued
Canned Responses for the Live Chat

Canned Responses for the Live Chat

Canned Responses for the Live chat is the Nectar Desk feature, that will simplify the way you handle your chats with clients. Canned responses are predetermined responses to common questions. In text-based technical support systems, the agent may insert a … Continued
Audit Form feature

Audit Form feature

The Nectar Desk audit form feature is created to assess properly call agents’ skills and progress. How can you implement the feature for your business? Thanks to the audit forms feature, you’ll have easy access to all forms created by … Continued
Powerpack for Messaging Campaign

Powerpack for Messaging Campaign

  If you’re running the Messaging Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Whisper in and Barge in options

Whisper in and Barge in options

Call whisper in and call barge in options allow the company’s supervisors to teach the new stuff and give them hints during their calls with clients. 1. Whisper in option Call whispering is a phone system feature that gives managers … Continued
Ticketing System

Ticketing System

Let’s get acquainted with Nectar Desk Tickets Interface As soon as you’ve created the email inbox inside of your Nectar Desk account, the Ticket functionality is fully accessible. Our tickets are very user-friendly and easy to use. Once you’ve received … Continued
Live Chat

Live Chat

Nectar Desk Live chat feature is the reliable help desk for your website. If you have an account with Nectar, you can embed this function to your website and chat with its visitors 24/7 – there is no need to … Continued
Email Templates

Email Templates

Good news – we have the advanced email templates in Nectar Desk!Make your emails more attractive and prof-oriented within a few minutes. Setup Go to Email Campaign – Email Templates: 2. Press 3. Now you have access to the free … Continued
Webhooks

Webhooks

Nowadays, webhooks are rapidly growing in popularity. Interest in webhooks has increased over the past five years, so today we’ll get acquainted with them and figure out how to set them up at Nectar Desk. What is a webhook? Webhooks … Continued
SMS Auto Replies

SMS Auto Replies

Set up your SMS Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages, they will receive the answer immediately and feel that they are cared for even if you’re outside of the office. This … Continued
Service Titan Integration

Service Titan Integration

Service Titan Integration Service Titan is a software and CRM for the trades that help grow your contracting business. We’ve received many requests from our customers to build integration with this solution and as thought, we always listen to our … Continued
WhatsApp Media Messages

WhatsApp Media Messages

WhatsApp Media Messages WhatsApp divides outgoing messages into two categories: template messages and session messages. Template messages are the initial messages you send to users and must follow a pre-approved template cleared by WhatsApp. Once a user starts a “session” … Continued
Jabra Headsets Integration

Jabra Headsets Integration

Jabra Headsets Integration The clearance of the sound is the top priority for every Call Center. We at Nectar Desk care a lot about our customers’ comfort, hence, we’ve made your Nectar Desk usage more comfortable thanks to the integration … Continued
WhatsApp Integration

WhatsApp Integration

WhatsApp Integration Thanks to Nectar Desk integration with WhatsApp Business, medium and large businesses can provide customer support and deliver important notifications to customers. Integrate your business WhatsApp account with Nectar Desk and handle your WhatsApp conversations directly from the … Continued
Introducing Ticket Dispositions

Introducing Ticket Dispositions

Use ticket dispositions the same way as we use them for SMS and Live chat. At Nectar Desk we use the disposition codes as the outcome of the conversation. To enable this option, please go to Tickets – Ticket Settings … Continued
Tasks

Tasks

Let us present you the new way of tracking the agents’ activity in Nectar Desk – the Tasks feature. Tasks give the administrators of the account the possibility to create different task categories with the ability to edit or delete … Continued
Live chat dispositions

Live chat dispositions

We at Nectar Desk now have the live chat dispositions that work with the same logic as the call dispositions and SMS disposition codes. To set up this feature, you need to go to Messaging Settings and activate it.   The … Continued
Sender signature in Email Campaign

Sender signature in Email Campaign

Running an Email Campaign is easier than ever before!You can send campaigns from any email address with your sender signature directly from your Nectar Desk account: we’ll just send you the verification link to make sure the email address belongs … Continued
ActiveCampaign Tags

ActiveCampaign Tags

We’ve already spotted some light on the way Nectar Desk integrates with ActiveCampaign CRM.Today we suggest you see how to trigger the automations in ActiveCampaign based on the outcome of the phone call. Imagine one of your sales guys was … Continued
SMS Notes

SMS Notes

Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
Nectar Desk Reports

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued
Auto Call Answer

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued
Activities

Activities

Need to call back the client in a few days, send him a text message or email later on, but are afraid you’ll forget to do this in time? It’s no longer a problem as we have a new feature called Activities. … Continued
Permissions

Permissions

Add Custom Field – thanks to this option, except for the basic fields in Contact List, such as first and last name, phone number, and email address, the agent can create some additional fields prior to uploading the list to … Continued
Local Presence

Local Presence

Local Presence dialing is the Nectar Desk option which automatically chooses the Outbound ID from the numbers you have in your account so that it could match the area code of your clients’ home town or state.The feature is highly … Continued
Messaging Campaigns

Messaging Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interactions with your customers. With the aid of our Messaging Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
Call Types

Call Types

Call Types define different types of calls measured in call center statistics. There are many call types in Nectar Desk. Let’s review them all so you could be well versed in them. Inbound Calls – these are direct calls to … Continued
Setting up amoCRM in Nectar Desk

Setting up amoCRM in Nectar Desk

Nectar Desk cares about its customers who are using amoCRM and is glad to present to you our common integration! Integration of amoCRM and Nectar Desk will give users an opportunity to automatically log every call and SMS into the CRM as a note … Continued
The Email Campaign

The Email Campaign

We hope you know well how to use our Tickets which substitute for the email inbox. We didn’t stop here and would like to present to you our Email Campaign so you could reach out to hundreds of clients via … Continued
Forms

Forms

Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued
Predictive Dialer

Predictive Dialer

How to set up the Predictive Dialer In Automated Campaigns settings, you need to enable Agent Call Ratio and select Ring Group to determine agents: Once the action is enabled, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued
Placeholders

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders ??Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll be … Continued
Automated Call Campaigns

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing,  lead generation and can help you handle more calls without the live agents … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the Messaging Inbox. The currently signed in Agents that have access to SMS will receive a notification in the top left corner of the screen. You can … Continued