SMS Notes

SMS Notes

Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
Forms

Forms

Forms Communicating with clients often requires collecting their personal data for further cooperation. For this purpose, we created the advanced forms inside of Nectar Desk so call answering services could gather and process the information quickly and efficiently. Let’s consider … Continued
Ticket System

Ticket System

The Nectar Desk Ticket System allows ensuring efficient interpersonal communication between your customers and company staff members. This is an effective instrument to keep in touch with clients, deal with all their questions and concerns and be at hand once … Continued
Predictive Dialer

Predictive Dialer

Nectar Desk Predictive Dialer can be set up within Automated Call Campaigns. It ensures no time is wasted. This dialing process begins before any agent is available to take a call. The goal is to avoid “idle time” spent listening to phones … Continued
Voice Broadcast

Voice Broadcast

Nectar Desk Voice Broadcasting software extremely saves your time making calls instead of the live agents. It works the next way: our system automatically calls a list of contacts and plays your message when the person answers the phone. Tell … Continued
SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of the text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll … Continued
Automated Call Campaigns

Automated Call Campaigns

Automated Call Campaigns have long been a popular lead generation tactic, primarily because they create their own content that in turn can be used for inbound marketing,  lead generation and can help you handle more calls without the live agents … Continued
SMS Campaigns

SMS Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interaction with your customers. With the aid of our SMS Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
SMS Analytics

SMS Analytics

Track the SMS messages you’ve sent with the help of Nectar Desk advanced SMS Analytics. One of the key features of the company’s success is tracking the level of customers’ satisfaction. Nectar Desk solution provides its clients with numerous reports … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the SMS Inbox. The currently signed in Agents that have access to SMS will receive a notification  in the top left corner of the screen. Clicking on … Continued
Auto Call Answer

Auto Call Answer

With the Nectar Desk Auto Call Answer option the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the … Continued
Permissions

Permissions

It’s possible now to differentiate between the available functions for the Normal agent and Supervisor. Just simply mark the required options and your agents will have access to them depending on their user categories. Let’s look deeper into the options … Continued