Nectar Desk Features

Setup Features

 

Quickly and Easily setup Nectar Desk!

Instant Number Purchasing. Instantly buy phone number among 1800 available numbers, including International ones.
Custom Messages and Music. Record and upload own greeting in a message and Nectar Desk will automatically convert it to an audio file.
Business Hours. Configure custom own business hours for IVRS and queues to determine when, where and how you want to receive your calls.
Queues. Create multiple queues with own, messages, hours and specialty depending on your business needs.
IVR. IVR recognizes speech and DTMF tones input via keypad to provide your customers with the right information or agent connection.
Call Recordings. Pause and Resume Recordings Nectar Desk features both inbound and outbound automatic call recording.
Use Your Own IP/SoftPhone. Use any convenient for your business IP/SoftPhone for making telephone calls through the traditional IP network.
VoIP Phone Service. Use Voice over Internet Protocol to provide communications services (calling, texting, and video) through the public Internet.
API. API allows you to connect to agents, prompting them with their AgentID connecting them with numbers from a campaign.

Call Handling

 

Many features to help you handle your calls efficiently and effectively.

Call Analytics. Analyze all the calling activity of your team with clear and simple reports. Check available features.
Unlimited Concurrent Calls. Make and receive as many calls as necessary with unlimited concurrent calls with no blocked calls.
Call Control. Use all Call Control features such as hold, mute, warm, and blind transfers and call conferencing.
Voicemail by email. With Voicemail by email let callers leave messages when no call center agent is available to take a call.
Call History. Easily get any history of both inbound and outbound calls with a great variety of search filters.
Forward to Phone. Route your incoming business calls to phone on criteria such as day of the week, time of day, or caller ID.
Desktop Notifications. Your agents will receive any call notification on a desktop so that they won’t miss any customer’s calling.
Extensions. A great variety of Extensions will let your customers directly reach you.
Voicemail Drop. Voicemail Drop will save up to 30 seconds every time you hit Voicemail
Auto Call Answer. With the Nectar Desk Auto Call Answer option, the agents may automatically answer the calls once they enter the system.
Call Workflow Audit. Evaluate your agents’ performance and keep the calling workflow under control with the Nectar Desk Call Workflow Audit option.

Contact Center Features

 

All the features you could need to manage your contact center

Call Distribution – ACD. With the ACD system, all your business incoming calls will be routed to a specific agent or department.
Ring groups. Use Ring groups tool for directing incoming callers to the most appropriate ring group to meet their needs and requests.
Unlimited Calls in the queue. Every Calling will be placed in a queue so no customer won’t get any irritating busy signal.
Cold/Warm Transfers. Allows your agents to chose and use both Cold and Warm Transfer depending on the situation.
Dialing Features. Check out Nectar Desk Auto Dialer, Power Dialer, Predictive Dialer, and other indispensable features for any Call Center or Sales Team.
Caller ID Masking Make Calls from any Caller ID you want
Skills-based routing. The callers will be routed to the most qualified agents to meet their needs thus increasing their satisfaction.
Call Disposition Codes. Allow agents to apply and capture relevant information about the call that teams need to thrive.
Call Monitoring. Listen to callings in real-time, without the agent or caller knowing, to be sure that all quality standards are kept.
Call Whispering. Allows your supervisors to monitor real-time calls and coach operators directly while callings are in progress.
Call Barging. Allows the supervisor to listen to live calls without a caller or agent knowing and then barge into the call to speak with.
Advanced Queue History. Enhances operators reduce calling time by displaying full customer information before them on the dashboard.
Callback from Queue. Let all your customers leave any important message without losing their queue positions.
Email Channel. Easily create emails to provide all your customers with timely responses.
Custom Agent Statuses. Display each agent’s status to the entire team to increase efficiency by making it clear when they are free to take calls.
Pop-Outs. Instantly get clients info from Pop-Outs such as phone number, name, and company information, when taking a call.
Virtual Customer Assistant. A Virtual Customer Assistant is a Nectar Desk option that assists both agents and customers to have successful calls.
Teams. Create unlimited Teams under a single Nectar Desk account and let your team members work according to the departments they belong to.
Forms. Take advantage of Nectar Desk forms so that agents in your call answering service could gather and process the clients’ information quickly and efficiently.
Activities. Nectar Desk Activities is a kind of a friendly reminder through which you can create a task such as a call, SMS, or email and make sure it will be completed in due time.
Email Campaign. Nectar Desk Email Campaign allows you to reach out to hundreds of clients via email.
Permissions. It’s possible now to differentiate between the available functions for the Normal agent and Supervisor.
Predictive Dialer. This dialing process begins before any agent is available to take a call. The goal is to avoid “idle time” spent listening to phones ring, leaving voicemails, and hanging up unanswered calls.
Live Chat. Nectar Desk Live chat is the reliable help desk for your website. You can embed this function to your website and chat with its visitors 24/7.
Two-factor Authentication. 2FA is a Nectar Desk security system that requires two distinct ways of identification to access the account.
Multiple Agents Calling Campaign. Multiple agents initiating the call campaign at the same time? It’s possible with Nectar Desk!
WhatsApp Messaging. Integrate your business WhatsApp account with Nectar Desk and have access to calls, SMS, email, and other functionality at hand.
Facebook Messenger. With our Facebook Business integration, you can manage your Facebook conversations directly from the Nectar Desk.
Instagram Integration. This integration allows you to handle your Instagram conversations under one single interface directly in your Nectar Desk account.

Business SMS Messaging

 

Useful features for efficient Business SMS Messaging

SMS Scheduler. With SMS Scheduler all your text messages will be sent to your clients at the appropriate time.
SMS History. SMS History is secure storage for all your text messages. You can easily filter and find the required SMS in a few clicks.
Canned Responses. We appreciate your time and have a nice option for texting purposes called Canned Responses.
SMS Analytics and Reports. With our SMS Analytics and Reports, it becomes extremely easy to take sending your text messages under control. SMS Automation with PipeDrive. SMS Automation with PipeDrive sends SMS to the client once the deal is moved to the next stage. The set-up procedure won’t take more than 4 minutes.
Individual SMS. Individual SMS option lets you manage all your messaging processes and clients’ statuses in the one workplace.
Ability to Send Texts Worldwide. Nectar Desk can send SMS messages to billions of people in 150+ countries.
Click-to-SMS Extension. You can just click to send the SMS directly from any website with the help of our Google Chrome Extension.
SMS Mobile App. Send SMS messages to your customers using Nectar Desk Mobile App.
SMS Campaign. Send messages to as many phone numbers as your sales team needs; manage, analyze, control.

Your best CRM solution

 

The CRM which will help your business to grow

CRM as a kind of contact database. With Nectar Desk CRM it becomes extremely easy to manage your business and keep things under control.
Contact Lists. Create numerous contact lists which can include the information from leads to organizations inside of Nectar Desk in a few clicks.
Calling Campaigns. This is the best and quickest way to reach your clients. Calling Campaigns initiate calls based on a contact list.
SMS Benefits. Get acquainted with Nectar Desk text-messaging solution, which assists businesses to manage two-way interaction between software and text message receiver.
Statistics and Reporting. Improve your business performance with Nectar Desk CRM solution thanks to our efficient Reporting and Monitoring features.
Customization. Customize your CRM in order to use it in the most convenient way. Add custom fields required for your own use case.
Activities. Create custom sales activities to match the way you sell with Nectar Desk.
Integrations. Integrate your account with your current CRM solution and simplify your workflow.