Permissions

Permissions

Add Custom Field – thanks to this option, except for the basic fields in Contact List, such as first and last name, phone number, and email address, the agent can create some additional fields prior to uploading the list to … Continued
Browser Extension Incompatibilities

Browser Extension Incompatibilities

Nectar Desk should be used with Chrome Browser. Specific browser extensions can block some of our software’s  functionalities, including the audio, and cause the interface to behave unexpectedly. Here is a list of extensions you should avoid when using our … Continued
Receiving calls

Receiving calls

When receiving phone calls, in addition to hearing the phone ring you will see a summary of the customer profile and the options to accept or reject the call. To activate Incoming Call Pop Up you should follow these steps: … Continued
Softphone for Nectar PBX

Softphone for Nectar PBX

This is an article for Nectar PBX users who would like to have it on IOS or Android device   Download the App from the Google Play Store or Apple App Store. Search “GrandStream Wave”   Launch App on your … Continued
How to upload a recording

How to upload a recording

This video will show you how to upload a recording in Nectar Desk. You can use your recordings for voicemails, greetings, and much more. New Section for Recordings Nectar Desk has created a new section in Settings for Recording. It … Continued
Zoiper 5 for Nectar PBX

Zoiper 5 for Nectar PBX

Please download and install the software from the link provided. https://www.zoiper.com/en/voip-softphone/download/current   Please use appropriate version for your computer – Select proper version version. ( 32bit or 64bit ).    Once the application is installed , launch the application. 1.You will receive … Continued
Adding Additional Phone Numbers

Adding Additional Phone Numbers

Administrators are able to purchase additional phone numbers for their business.  If you’re targeting a certain geographical area you can purchase a local number for that region or if you have a limited time campaign you can purchase a custom number … Continued
Authentication

Authentication

The REST API is authenticated using an API key, you can find your unique secure api key under the “API Page” in the Settings menu in your Our system Account. Authentication: <> Example: “X-API-KEY” : “skge2EREa9a345@ee!a85”