Browser Extension Incompatibilities

Browser Extension Incompatibilities

Nectar Desk should be used with Chrome Browser. Specific browser extensions can block some of our software’s  functionalities, including the audio, and cause the interface to behave unexpectedly. Here is a list of extensions you should avoid when using our … Continued
Receiving calls

Receiving calls

When receiving phone calls, in addition to hearing the phone ring you will see a summary of the customer profile and the options to accept or reject the call. To activate Incoming Call Pop Up you should follow these steps: … Continued
Softphone for Nectar PBX

Softphone for Nectar PBX

This is an article for Nectar PBX users who would like to have it on IOS or Android device   Download the App from the Google Play Store or Apple App Store. Search “GrandStream Wave”   Launch App on your … Continued
Zoiper 5 for Nectar PBX

Zoiper 5 for Nectar PBX

Please download and install the software from the link provided. https://www.zoiper.com/en/voip-softphone/download/current   Please use appropriate version for your computer – Select proper version version. ( 32bit or 64bit ).    Once the application is installed , launch the application. 1.You will receive … Continued
Permissions

Permissions

It’s possible now to differentiate between the available functions for the Normal agent and Supervisor. Just simply mark the required options and your agents will have access to them depending on their user categories. Let’s look deeper into the options … Continued
Numerous Teams Under The Single Account

Numerous Teams Under The Single Account

It’s now possible to create different teams in one Nectar Desk account so that their members wouldn’t intersect and could work according to the departments they belong to. Just imagine: your company consists of Sales, Support and Technical offices. The … Continued
Adding Additional Phone Numbers

Adding Additional Phone Numbers

Administrators are able to purchase additional phone numbers for their business.  If you’re targeting a certain geographical area you can purchase a local number for that region or if you have a limited time campaign you can purchase a custom number … Continued
Authentication

Authentication

The REST API is authenticated using an API key, you can find your unique secure api key under the “API Page” in the Settings menu in your Our system Account. Authentication: <> Example: “X-API-KEY” : “skge2EREa9a345@ee!a85”