Nowadays, webhooks are rapidly growing in popularity. Interest in webhooks has increased over the past five years, so today we’ll get acquainted with them and figure out how to set them up at Nectar Desk.

What is a webhook?

Webhooks are one of a few ways web applications can communicate with each other.

It allows you to send real-time data from one application to another whenever a given event occurs.

What a webhook does is notify you any time someone checks in, so you’d be able to run any processes that you had in your application once this event is triggered.

The data is then sent over the web from the application where the event originally occurred to the receiving application that handles the data. This exchange of data happens over the web through a “webhook URL.”

When can you use webhooks?

There are various scenarios of the webhooks usage when using Nectar Desk. Let’s talk about the one which is the most popular among our customers.

You can use webhooks to sync customer data in other applications. For example, if a Nectar Desk agent has modified the existing contact in the account, you can ensure that the change is reflected in your CRM as well.

The same happens when the new contact is created or when the call with the client ended up, the new contact list was created or the old one was modified, or once the call disposition is chosen after the conversation with the customer – these actions are a kind of a trigger for the webhook to send this data to another system you work with.

How to set up webhooks?

You can set up the webhooks between Nectar Desk and any other application through the webhook URL of this very application or connect apps that don’t have webhook integrations and allow them to share data with one another thanks to Zapier.

The easiest way to understand webhooks is to just try them out for yourself. You can create a few webhook connections between your applications to get a feel for it, and you’ll be a pro in no time.

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Lera Dupliychuk