WhatsApp Instructions

We can’t wait to tell you more about Nectar Desk Whatsapp Integration.

Please send an email to [email protected] and our Customer Success department will help you with all the steps.

We will require the following information to submit a request about Whatsapp approval:

The carrier should review the information to submit the request. Usually, this process takes up to 14 days.

2. Proceed with Onboarding

To proceed with onboarding, you should have a verified Facebook Business Manager account. If you don’t have it then you have to do the following:

It will take 7-14 business days for Facebook to review and verify your Facebook Business Manager account.

Facebook requires all companies to verify their identity in order to maintain a healthy WhatsApp ecosystem.

As soon as the Facebook Business Manager is approved and verified, the Nectar Desk Customer Success team will submit a sender profile for you.

To create a Sender profile we should know the area code of the number you’d like to use for Whatsapp. This process takes up to 5 business days.

So, the process of integrating Whatsapp with Nectar Desk takes about 1 month.

It’s possible to create Whatsapp templates that can be used for initiating conversation with contact or/ and for Email Campaigns.

Whatsapp integration is available on the Multi-Channel pricing plan which is 49 USD/agent/month.

Yes, there is a cost per Whatsapp message. You will be able to find the price per Whatsapp message here.