Receiving calls

Receiving calls

When receiving phone calls, in addition to hearing the phone ring you will see a summary of the customer profile and the options to accept or reject the call. To activate Incoming Call Pop Up you should follow these steps: … Continued
Browser Extension Incompatibilities

Browser Extension Incompatibilities

Nectar Desk should be used with Chrome Browser. Specific browser extensions can block some of our software’s  functionalities, including the audio, and cause the interface to behave unexpectedly. Here is a list of extensions you should avoid when using our … Continued
Nectar Desk API

Nectar Desk API

Our system offers its own RESTful API that allows for integration with external platforms. The REST APIs provides access to resources (data entities) via URL paths. To use a REST API, your application will make an HTTP request and parse … Continued
Adding Additional Phone Numbers

Adding Additional Phone Numbers

Administrators are able to purchase additional phone numbers for their business.  If you’re targeting a certain geographical area you can purchase a local number for that region or if you have a limited time campaign you can purchase a custom number … Continued
What is “Voice over IP”?

What is “Voice over IP”?

When you speak, the microphone picks up your voice, and your computer then converts this analogue information into a digital stream.This stream is chopped up into packets of data. It’s these packets that then head out to travel on the … Continued
Authentication

Authentication

The REST API is authenticated using an API key, you can find your unique secure api key under the “API Page” in the Settings menu in your Our system Account. Authentication: <> Example: “X-API-KEY” : “skge2EREa9a345@ee!a85”
Zendesk Integration

Zendesk Integration

Nectar Desk offers a direct integration with Zendesk for data transfer and ticket creation. By hovering over the Zendesk icon under the integrations page, a modify icon will pop out that will direct to the setup page. To setup the … Continued
Making a Call

Making a Call

Browser ( Chrome Browser ) Chrome usually updates in the background, but can cause a lot of unexpected issues in our system if it fails to do so. Please always make sure that you have it updated to the latest version. You can … Continued
Zapier Integration

Zapier Integration

Zapier is a platform that allows for integration with hundreds of app at once including, Salesforce, Shopify, Active Campaign and much much more. Zapier acts as a middleman, allowing for integration with multiple platforms without the need for a direct … Continued
Receiving calls

Receiving calls

When receiving phone call, in addition to hearing the phone ring you will see a summary of the customer profile and the options to accept or reject the call. A notification will also pop out informing the user that there … Continued
Voicemails

Voicemails

The ‘Voicemails’ section  is where you can see and access the list of all recent voicemails that your company or team has received, in chronological order. Or Sorted by date Range.     The admin can see all the Voicemails … Continued