7 articles in SMS

• Giving Agents SMS Capabilities

  In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps:

• To Send an SMS Message

  To send a new SMS message to a client or customer you must first be logged in as an

• Messaging History

  You can get a quick overview of all received messages by viewing the

• Things you need to know about the SMS Campaign

  If you’ve already got acquainted with

• Receiving SMS Messages

  When messages arrive outside of the SMS chat session they are placed in the Messaging Inbox. The currently signed in Agents that have access to SMS will receive a notification in the top left corner o

• Messaging Canned Responses

  We have a great function for our

• Messaging (new)

  Easily manage all your messaging channels with