SMS Notes
Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
Messaging Campaigns
Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interactions with your customers. With the aid of our Messaging Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
SMS Short Code
If you used to communicate with your clients with the help of text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll be … Continued
Placeholders
Simplify the way you send the SMS and emails with the help of placeholders ??Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
Do Not Contact list
Sometimes it happens so that you don’t need to contact the particular client in terms of Calling Campaigns as you’ve already had a conversation with him. Or you’re going to initiate an Email Campaign based on the previously uploaded list, … Continued
Things you need to know about the SMS Campaign
If you’ve already got acquainted with Nectar Desk SMS Campaigns functionality and want to become a more advanced user, this article is for you.Let’s review the most common questions about the SMS Campaign. How many messages does the campaign send … Continued
Powerpack for Messaging Campaign
If you’re running the Messaging Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Giving Agents SMS Capabilities
In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued
SMS Auto Replies
Set up your SMS Auto Replies for the incoming messages to your Nectar Desk account. Once customers send you messages, they will receive the answer immediately and feel that they are cared for even if you’re outside of the office. This … Continued
To Send an SMS Message
To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued
Nectar Desk SMS Mobile App
Reach your customers in the most direct way, with Nectar Desk SMS Mobile App. It provides 2-way SMS messaging. The pricing for messages is the same as for your current pricing plan. The app is free with no advertising. Let’s … Continued
Receiving SMS Messages
When messages arrive outside of the SMS chat session they are placed in the Messaging Inbox. The currently signed in Agents that have access to SMS will receive a notification in the top left corner of the screen. You can … Continued
WhatsApp Campaign
Have you heard about our WhatsApp Campaign? It’s time to level up your business with the help of it. Nectar Desk offers you the possibility to stay connected with your customers even via WhatsApp. The set-up of the campaign is … Continued
Messaging History
You can get a quick overview of all received messages by viewing the Messaging History screen. The Messaging History tab is located in the left side menu. On the screen, you will see a truncated version of messages received. It is … Continued
Messaging (new)
Easily manage all your messaging channels with Nectar Desk. Handle your WhatsApp and Facebook conversations directly from the Nectar account and send text messages and MMS to your customers from a single interface. With Nectar Desk, all is at hand. Active Messages In the left-side … Continued
Messaging Canned Responses
We have a great function for our Messaging Feature – Messaging Canned Responses. You can create quick replies to common questions that you can save in your Nectar Desk account and refer to whenever needed. It significantly simplifies your work … Continued
Messaging Settings
You can configure our Messaging feature up to you in the Messaging Settings section. The Messaging Settings tab is in the left side menu. Let`s have a try: Go to Messaging in the left side menu. Click on Messaging Settings. … Continued
Sending links over SMS
The entire text you send out doesn’t go through? Carriers don’t allow to send links. That’s why we created shorten URL option. If you have Nectar Desk Click to Call Extension installed, all numbers in your Active Campaign account … Continued
Message Scheduler
Nectar Desk Message Scheduler allows you to schedule your message for the most convenient performance. Your message will be sent at some particular date and time after configuration. Once you made up a text, you should click on SCHEDULE. Then … Continued
Sending SMS and Email right after the call
Good news! Using our software you will be able to send SMS or Email depending on the outcome of the call Right after choosing disposition you can send a message to the customer without wasting time to manual typing To … Continued
Messaging Dispositions
Messaging Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / Messaging Feature. This function allows agents to tick the results of their conversations with clients. How to configure Messaging Dispositions? Go … Continued
Nectar Desk Reports
Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued