Placeholders

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders 🙌🏻Placeholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
Giving Agents SMS Capabilities

Giving Agents SMS Capabilities

In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued
Powerpack for SMS Campaign

Powerpack for SMS Campaign

  If you’re running the SMS Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
To Send an SMS Message

To Send an SMS Message

To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued
SMS auto-reply

SMS auto-reply

Set up your SMS auto-reply for the incoming messages if you receive them outside of your Business Hours so your clients could receive the answer immediately and feel that they are cared for even if you’re outside of the office. … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the SMS Inbox. The currently signed in Agents that have access to SMS will receive a notification  in the top left corner of the screen. Clicking on … Continued
SMS History

SMS History

You can get a quick overview of all the SMS messages received by viewing the SMS History screen. In the screen you will see a truncated version of messages received. You can see the full message by putting the customer’s … Continued
SMS Templates

SMS Templates

We have added a new cool function for our SMS Feature – SMS Templates. To create an SMS Template please follow these steps : Go to SMS in the left side menu Click on SMS Settings Enter a text Save … Continued
Sending links over SMS

Sending links over SMS

The entire text you send out doesn’t go through?   Carriers don’t allow to send links. That’s why we created shorten URL option.   If you have Nectar Desk Click to Call Extension installed, all numbers in your Active Campaign account … Continued
SMS Dispositions

SMS Dispositions

SMS Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / SMS Feature     Where to find configuration page? – Under Settings there is a tab SMS Dispositions. It’s pretty much … Continued
Nectar Desk Reports

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued
SMS Notes

SMS Notes

Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
SMS Analytics

SMS Analytics

Track the SMS messages you’ve sent with the help of Nectar Desk advanced SMS Analytics. One of the key features of the company’s success is tracking the level of customers’ satisfaction. Nectar Desk solution provides its clients with numerous reports … Continued
SMS Campaigns

SMS Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interaction with your customers. With the aid of our SMS Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of the text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll … Continued