Nectar Desk Reports

Nectar Desk Reports

Nowadays, the majority of companies worldwide appreciate their time and use to take everything under control. They monitor the workflow of the whole company and their staff, create reports, optimize the analytics and pay attention to customer experience as the … Continued
SMS Notes

SMS Notes

Simplify your workflow – add internal notes to the required SMS conversation so your colleagues could see your comments. How you may leave a note If you used to communicate with your clients with the help of text messages, SMS … Continued
Messaging Campaigns

Messaging Campaigns

Nectar Desk offers an automated text-messaging solution, which assists you to manage two-way business interactions with your customers. With the aid of our Messaging Campaigns, you can text hundreds of clients worldwide within a few minutes. How to initiate the … Continued
SMS Short Code

SMS Short Code

If you used to communicate with your clients with the help of text messages and usually send a lot of SMS from regular numbers, in most cases, they may be getting flagged as spam by carriers. Thus, if you’ll be … Continued
Placeholders

Placeholders

Simplify the way you send the SMS and emails with the help of placeholders ūüôĆūüŹĽPlaceholders substitute for every custom field you have in your account and save your time when you communicate with your clients using Nectar Desk.Let us demonstrate … Continued
Powerpack for Messaging Campaign

Powerpack for Messaging Campaign

  If you’re running the Messaging Campaign, you might face with the spam detection issue when the recipients’ carriers block the incoming texts. In our last article, we’ve prepared useful tips on how to avoid it. Today we’re going to … Continued
Giving Agents SMS Capabilities

Giving Agents SMS Capabilities

In order for agents to send and receive SMS messages, access needs to be granted to their account. You can grant access using the following steps: Log in as an administrative user Click on Settings in the left side menu … Continued
SMS Auto Replies

SMS Auto Replies

Set up your SMS Auto Replies for the incoming messages to your Nectar Desk account.¬†Once customers send you messages, they will receive the answer immediately and feel that they are cared for even if you’re outside of the office. This … Continued
To Send an SMS Message

To Send an SMS Message

To send a new SMS message to a client or customer you must first be logged in as an agent that has access to send SMS messages. If you have access to send messages you will see an SMS menu … Continued
Receiving SMS Messages

Receiving SMS Messages

When messages arrive outside of the SMS chat session they are placed in the Messaging Inbox. The currently signed in Agents that have access to SMS will receive a notification in the top left corner of the screen. You can … Continued
Messaging History

Messaging History

You can get a quick overview of all received¬†messages by viewing the Messaging History screen. The Messaging History tab is located in the left side menu. On the screen, you will see a truncated version of messages received. It is … Continued
Messaging Canned Responses

Messaging Canned Responses

We have a great function for our Messaging Feature – Messaging Canned Responses. You can create quick replies to common questions that you can save in your Nectar Desk account and refer to whenever needed. It significantly simplifies your work … Continued
Messaging Settings

Messaging Settings

You can configure our Messaging feature up to you in the Messaging Settings section. ¬† ¬† ¬† ¬†The Messaging Settings tab is in the left side menu. Let`s have a try: Go to¬†Messaging¬†in the left side menu. Click on¬†Messaging Settings. … Continued
Sending links over SMS

Sending links over SMS

The entire text you¬†send out doesn’t go through? ¬† Carriers don’t allow to send links. That’s why we created shorten URL option. ¬† If you have Nectar Desk Click to Call Extension installed, all numbers in your Active Campaign account … Continued
Message Scheduler

Message Scheduler

Nectar Desk Message Scheduler allows you to schedule your message for the most convenient performance. Your message will be sent at some particular date and time after configuration. Once you made up a text, you should click on SCHEDULE. Then … Continued
Messaging Dispositions

Messaging Dispositions

Messaging Dispositions are very useful for Nectar Desk clients who are actively using our 2-way Business Text Messaging / Messaging Feature. This function allows agents to tick the results of their conversations with clients. How to configure Messaging Dispositions? Go … Continued