Security
Two-Factor Authentication
Require a second factor — SMS or authenticator app — for every Nectar Desk login to protect your call center data from unauthorized access.
Nectar Desk two-factor authentication (2FA) adds a second login step — SMS code or authenticator app — to every user account. Admins can enforce 2FA organization-wide so no agent, supervisor, or admin can log in with a password alone.
SMS Code
A one-time code is sent to the user's registered phone number on each login attempt.
Authenticator App
Supports TOTP apps — Google Authenticator, Authy — for code generation without SMS dependency.
Admin Enforcement
Admins can require 2FA for all users organization-wide — no user can opt out.
Unauthorized Access Prevention
Even if a password is compromised, 2FA blocks unauthorized access without the second factor.