The wide variety of available options
Nectar Desk Live Chat has many useful options to make chat handling easier and more efficient for the account agents.
One of the most popular among our clients is a Canned response – a predetermined response to common questions. The agent may insert a canned response triggered by adding a ” % ” symbol before and after the title, rather than typing the same answer repeatedly or pasting from some other resource.
Nectar Desk cares about your time and convenience, and Canned Responses are excellent proof of that.
Also, your website visitors can request a callback directly from the Livechat window. All they need to do is to fill in the form, where they should enter a name and a phone number, and press the Call me now button.
Moreover, your clients can leave you a message via Live Chat. This feature is a good solution for the cases when there is no available agent at the moment at the website and the customer wants you to reach out to him – you’ll be notified via Nectar Desk ticket and won’t let your customer feel abandoned.
To simplify the way your customers may contact you, you can set up for them the suitable authentication method among the 3 possible variants:
– mandatory login, when the website visitor is obliged to log in before starting the conversation
– mandatory login and option to initiate chat as a guest, when the visitor can either log in or start a conversation as a guest
– allow visitors to initiate chat as guests only.