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WhatsApp Messaging

Integrate your business WhatsApp account with Nectar Desk
Have access to calls, SMS, email, and other functionality at hand
Use Canned Responses to save your time
Leave internal notes in messaging thread
Check the status of texts you’ve sent to your customers

Provide customer support and deliver important notifications to customers.

Work with a user-friendly interface and see all the current active conversations with your customers.
Handle your WhatsApp conversations directly from your Nectar account.

Use Canned Responses – preset templates for your text messages, which save your time and help to be more productive.
It’s a quick and convenient way of communicating with your clients as there is no need to type the same message again and again for each customer. All you need is to create a template and choose it once composing a new message for your client.

Filter by the required data and find all the necessary conversations in a few clicks.
Check the status of texts you’ve sent to your customers in Messaging History.

Export the conversation history anytime and use a filter to find the required text.

Share photos and leave internal notes to your teammates.

See the agent who was handling this or that conversation earlier so that you could know if they have to pick up this talk or not with the help of the field “Previously handled by” in the Messaging Inbox section.