Teams
- Create unlimited teams under single account
- Let your team members work according to the departments they belong to
- Set up access to the contact lists, numbers and ring groups for your agents
Here’s How Teams Works
Handling various tasks under the common user interface may become a real mess. For this purpose, we’ve developed a Teams option. It’s now possible to create different teams in one Nectar Desk account. So, their members won’t intersect and could work according to their departments.
Just imagine: your company consists of Sales, Support, and Technical offices. The staff is related to diverse Ring Groups and uses different contact lists and phone numbers for calls and texting. That is a typical workflow for most companies.
The Master Admin of the account needs to enable Teams under account settings. Then, do the setup and include company members in the required teams. There is a need to give them names and select agents, contact lists, numbers, and ring groups the agents will have access to.
Centralize all your team communications.
Assign, track, and manage tasks seamlessly.
Share and access documents within your team.
Receive instant updates on project progress.
Track team member contributions and workflow.
Ensure data security with robust encryption.
Route and Manage Calls with Nectad Desk's Teams
You can route calls and SMS directly to your team members by using the Teams feature. Besides, each team member can choose to have calls forwarded to one or more phones. It allows them to remain available even when traveling. Handle all your calls as a team. Also, add specific notes to each call. Leave dispositions as well as create a personalized event on the calendar of your teammates. Nectar Desk is the smoothest solution to manage your phone support. All you need is our software and an internet connection.
Powerful alone,
but even better with:
Ways to Manage ACD Call Center Queue
- Use a feature which allows the caller to drop the call and wait for the liaison to ring them back.
- Use interactive voice systems which allow the subscriber to get an automated answer. This system will come in handy when subscribers do not want to waste time in the queue at all.
- Settings should be managed properly so that the automatic call distribution happens in a systematic and efficient way.
- Call liaisons should be encouraged to manage their queues and handle it accordingly.
- The facility should have a good amount of liaisons so that the queue is as short as possible.
- The call liaison should be provided with adequate facilities to fulfill their needs so that they can handle and manage calls without any problem.
- Companies can research and implement software that allows the call distribution to be more efficient and fulfilling.