Call Control

Here’s How Call Control Works

Call Control eases operations such as exchanging calls, building contact lists by adding individuals, and putting the customers on the line on hold. All of this can be done while seeing far-reaching caller data. The best part is you don’t have to invest in work area telephones or on-introduce call center solutions and the call control call center will never be compromised.

The feature enables operators to perform call moves in one of two ways: warm exchanges and blind exchanges. Therefore, warm exchanges enable people to notify the following operator about the client’s issues in speaking before exchanging the call. Additionally, blind transfers, on the other hand, illustrate a quick exchange of information that happens between a call to another moderator. Access to utilizing warm or blind exchange helps companies create desirable and effective client encounters, creating call center quality monitoring.

Get a centralized hub for managing calls.

View detailed information about inbound calls.

Transfer calls to appropriate departments.

Track agent performance with advanced analytics.

Monitor calls in real-time with immediate feedback.

Streamline repetitive tasks with automation tools.

Manage Your Call Efficiently

The call control functionality not only enhances productivity but also ensures that your team can deliver a superior customer experience. Nectar Desk calls control customer service encourages coordinated effort by empowering you to include colleagues and outside visitors in calls. Additionally, you can have a virtual meeting by telephone and you do not have to go through the boring physical part of formal meetings. Experience the convenience of streamlined call handling and take control of your communication workflow with Nectar Desk.

Powerful alone,
but even better with:

FAQs about Call Control

Can I put calls on hold with Nectar Desk?

Yes, you can put calls on hold using the Call Control feature. This allows to handle other tasks or consult with colleagues while the caller waits.

Do I need special equipment to use call control?

No, you don’t need special equipment. The Call Control feature is integrated into the Nectar Desk platform, which works with standard hardware and devices.

Are there any additional costs for the call control?

Nectar Desk includes the Call Control feature without any additional costs. It is part of the standard offering. So, you can manage your calls effectively without extra fees.

How does call control improve call management?

Call Control provides valuable insights into call activities. It allows you to monitor and manage calls effectively, offering visibility into call status and performance. Therefore, this helps agents handle calls more efficiently and increases overall customer service.

Call Control

Here’s How Call Control Works

Manage Your Call Efficiently

FAQs about Call Control

Can I put calls on hold with Nectar Desk? Yes, you can put calls on hold using the Call Control feature. This allows to handle other tasks or consult with colleagues while the caller waits.

Can I put calls on hold with Nectar Desk?

Do I need special equipment to use call control? No, you don’t need special equipment. The Call Control feature is integrated into the Nectar Desk platform, which works with standard hardware and devices.

Do I need special equipment to use call control?

Are there any additional costs for the call control? Nectar Desk includes the Call Control feature without any additional costs. It is part of the standard offering. So, you can manage your calls effectively without extra fees.

Are there any additional costs for the call control?

How does call control improve call management?

Schedule your personal demo with our team

Can I put calls on hold with Nectar Desk?

Yes, you can put calls on hold using the Call Control feature. This allows to handle other tasks or consult with colleagues while the caller waits.

Do I need special equipment to use call control?

No, you don’t need special equipment. The Call Control feature is integrated into the Nectar Desk platform, which works with standard hardware and devices.

Are there any additional costs for the call control?

Nectar Desk includes the Call Control feature without any additional costs. It is part of the standard offering. So, you can manage your calls effectively without extra fees.