Call Control
Add Notes and Modify Contact while on the calle
Dispatch calls anyway you want
Control duration of your call length
Nectar Desk’s call center call control usefulness can be conspicuously shown in your web browser, instantly becoming important to relevant data about the client. By utilizing the features of Nectar Desk, you will be empowered with the ability to exert control over the call center.
This element eases operations such as exchanging calls, building on contact lists by adding individuals and putting the customers on the line on hold. All of this can be done while seeing far-reaching caller data. The visual nearness, instinctive plan, and mere simplicity of function can lessen time, increment productivity, and advance consumer loyalty.
Institutional Call Control Call Center Features
Call control customer service ability to hold, mute, blind, and warm transfers, can contribute towards profits by big levels of business. This call center computer programs works easily from your internet browser and empowers you to address your client’s issues and woes.
The best part is you don’t have to invest in work area telephones or on-introduce call center solutions and the call control call center will never be compromised. In fact, the call center management process will become easier.
Type Of Transfers
Call control customer service enables operators to perform call moves in one of two ways: warm exchanges and blind exchanges. Warm exchanges enable people to notify the following operator about the client’s issues in speaking before exchanging the call.
Blind transfers, on the other hand, illustrate a quick exchange of information that happens between a call to another moderator. Access to utilizing warm or blind exchange helps companies create desirable and effective client encounter, creating a call center quality monitoring.
Group Transfer Choices
Ring groups make it conceivable to exchange clients to a particular specialist, an outer telephone number or a gathering of operators. Helping in call center quality monitoring, this guarantees a reasonable dispersion of exchanged calls inside a group and minimizes hold and wait time.
This call focus programming highlight won’t just enhance how your operators connect with clients, yet will likewise combat disappointment inside the group that could come about because of unjustly conveyed calls. Call control customer service will help you achieve it all.
Meeting Calling
Nectar Desk call control customer service encourages coordinated effort by empowering you to include colleagues and outside visitors to calls. You can have a virtual meeting by mere telephone and you will not have to go through the boring physical part of formal meetings.
This can be refined with negligible exertion and can complement your efforts in making an ideal client encounter. Through which a full call center call control and quality assurance for call centers are made possible.
Instant Number Purchasing
Custom Messages and Music
Business Hours
Queues
IVR
Call Recordings
Use Your Own IP/Soft Phone
VoIP Phone Service
API
Unlimited Concurrent Calls
Call Control
Voicemail by email
Call History
Forward to Phone
Desktop Notifications
Extensions
Voicemail Drop
Call Distribution – ACD
Ring groups
Unlimited Calls in queue
Skills based routing
Cold/Warm Transfers
Caller ID Masking 
Call Disposition Codes
Call Monitoring
Call Whispering
Call Barging
Advanced Queue History
Auto-Dialer
Callback from Queue
Email Channel
Custom Agent Statuses
Pop Outs
CRM Call Center
Agent Activity
Contact Activity
Contact Center Overview Dashboard
Multi-Queue Real Time Dashboard
Agent Overview Real Time Dashboard
Agent Performance Analytics
Detailed Queue’s Analytic
Interval Report