Voicemail by Email
Receive voicemail messages as email attachments — agents and managers hear missed calls from their inbox without logging into the platform.
Nectar Desk voicemail-by-email sends every missed call voicemail as an MP3 attachment to the agent or manager's email inbox. Voicemails include the caller ID, time stamp, and recording — so agents can listen, reply, or escalate without logging into the platform.
MP3 Email Attachment
Voicemails arrive as MP3 files attached to an email — playable on any device without platform login.
Caller ID & Timestamp
Each email shows the caller's number, time of call, and duration for quick triage.
Per-Agent or Per-Queue
Route voicemail emails to individual agents, team mailboxes, or manager addresses based on the destination queue.
CRM Logging
Voicemail events are also logged in the Nectar Desk CRM contact timeline for full interaction history.