Permissions
- Differentiate functions for agents and supervisors
- Block the ones they do not need to work with.
- Choose the options you want your agents to have access to
Here’s How Permissions Work
Nectar Desk’s Permissions feature allows administrators to define and manage users’ options. Each role is assigned specific access levels and capabilities. For example, roles can be Admin, Manager, Agent, or custom roles. They are adapted to call center needs. Admins can access all system settings and data. Besides, agents might only access customer interaction logs and ticketing features. This ensures users have the tools they need without spreading sensitive information. Furthermore, all permission changes are logged, providing an audit trail for security and compliance.
Protect information with authorized access.
Streamline operations with needed tools.
Tailor access levels to fit the unique needs.
Track permission changes to see who made them.
Meet industry regulations by controlling access.
Minimize the risk of unauthorized data breaches.
Empower Your Team with Customized Access
Increase your team with Nectar Desk’s Permissions feature. Customize who can do what in their system account. It will make the working performance easier for your agents. This will help them not get confused about different functions. Especially, if they don’t need them.
Make it easy for agents to do their jobs well. They can create Contact Lists and add special fields. Additionally, they can make Email Templates for quick messaging. Control which tabs they can see in CRM. Also, let them manage voicemails and start Calling Campaigns. Give your team the power to succeed with Nectar Desk.
Powerful alone,
but even better with:
