Call Recordings
- Free call recordings for every client
- Canadian and USA storage available for compliance
- Optional Stop/Start recording for sensitive conversations
Here’s How Call Recordings Work
Call Recording System provides its users with both inbound and outbound calling choices. According to your business’s specific requirements, you can simply switch between the two settings whenever you need by clicking the button. To make things more convenient, this software can be used to put calls on hold (including live calls as well) and then resume them at a later time.
Using Cloud-Based Call Recording by Nectar Desk, those recordings you’ve saved can be accessed at any time. Thus, you can even arrange an official meeting with workers, to listen to specific calls and discuss any queries to make improvements to your business.
Flexible inbound and outbound recording options.
Easily search and retrieve recorded calls.
Access recordings directly from your account.
All information storage in the cloud.
Evaluate and monitor customer interactions.
Use recorded calls for training new agents.
Unlock Enhanced Communication with Call Recording Feature
Nectar Desk presents users with a common yet most useful feature – Business Call Recording. So, this feature records ongoing phone conversations on numerous telephone lines. Cloud-based Call Recording can be used for either inbound or outbound calls. And the live call recordings can be paused or resumed.
Moreover, users can analyze the call recording contents whenever it suits them in order to understand the customer’s needs, oversee operators’ behavior, and ensure that only specifications that meet high-quality standards are being used.
Powerful alone,
but even better with:
FAQs about Call Recordings
How can I access call recordings?
You can access call recordings through the Nectar Desk platform. Simply log in, navigate to the call history with your clients, and look for the specific recording by date, time, or agent.
Are call recordings secure?
Call recordings are securely stored and encrypted to protect sensitive information. Nectar Desk follows compliance with industry regulations to safeguard customer data.
How long are call recordings stored?
The storage duration for call recordings depends on your business’s settings and compliance requirements. So, Nectar Desk allows you to customize the retention period based on your needs.