Call Transfer is a telecommunications tool by Nectar Desk, which empowers a user to move a call and allocate it to another phone handle or operating console. This is done with the help of a relocating button that dials the call to the needed location.
Your agent can dial a phone number and directly communicate with the operator who dealt with the customer before transmitting the caller over to them. So, it is known as Warm Call Transfer. A suitable example is when a virtual receptionist handles a phone call to notify the caller, who has previously attempted to reach the call center/office by himself.
