Cold/Warm Transfers
Introduce Caller to another agent
Transfer calls within Nectar Desk or to external phone number
Introduce Caller to another agent
Transfer calls within Nectar Desk or to external phone number
Call Transfer is a telecommunications tool by Nectar Desk, which empowers a user to move a call and allocate it to another phone handle or operating console. This is done with the help of a relocating button that dials the call to the needed location.
This software consists of two different types:
Warm Call Transfer
When your agent can dial a phone number and directly commune with the operator who dealt with the customer before transmitting the caller over to them, it is known as Warm Call Transfer.
A suitable example, when a virtual receptionist handles a phone call to notify the caller, who has previously attempted to reach the call center/office by himself.
Cold Call Transfer
Contrary to Warm Call Transfer, Cold Call Transfer is not direct real-time communication, rather is when there is data transfer to the caller. It takes a phone call on a specific number if its caller has previously hung on.
You have the flexibility to guide your agents on which method they are to use in which situation.