Agent Management
Custom Agent Statuses
Define custom availability statuses beyond Ready and Busy — Lunch, Training, Break, After-Call Work — and track time in each status per agent.
Nectar Desk custom agent statuses let managers define any availability states beyond the defaults — Lunch, Training, On Break, After-Call Work, Meeting, etc. Supervisors see real-time status across all agents and time-in-status analytics to identify productivity gaps.
Custom Status Labels
Create any status name that matches your team's workflow — unlimited custom states.
Real-Time Status Board
Supervisors see every agent's current status and time in that status on the live dashboard.
Time-in-Status Reports
Analytics show how long agents spend in each status per shift, day, or week.
Availability Rules
Block incoming calls to agents in non-Ready statuses automatically to prevent misroutes.