Agent Extensions
Assign internal extension numbers to every agent so teammates can transfer calls directly without going through the main queue.
Nectar Desk agent extensions give every user a short internal dial code so supervisors and teammates can reach them directly, transfer calls peer-to-peer, or page specific agents without routing through an IVR or queue — speeding up internal communication and call handling.
Internal Dial Codes
Each agent gets a short extension number visible in the directory for direct peer-to-peer transfers.
Direct Transfer
Transfer a live call to any agent by extension without putting the customer back in queue.
Extension Directory
A searchable agent directory shows who is available, busy, or offline in real time.
No Extra Hardware
Extensions are fully software-based — no desk phones or PBX hardware required.