Extensions
- Assign unique extensions to each agent
- Monitor call center performance and agent activity
- Route extensions to Agent-external phone number or SIP
Here’s How Extensions Work
Virtual extensions, commonly known as virtual numbers, access numbers, and direct inward dialings (DID) are phone numbers without being associated directly with a telephone or landline connection.
The Nectar Desk call center feature is exclusive to Voice over Internet Protocol (VOIP) business solutions, the primary purpose of these numbers is to forward calls to another phone number and function in the role of a gateway between the traditional Public Switched Telephone Network (PSTN) call network, call center sips, and VOIP systems. We provide a completely free Private Branch Exchange hosted system for your phones. Your company will have its own telephone network in its call center sips. It supports a variety of different lines and channels like analog, VOIP, and ISDN.
Send outbound calls with virtual phone numbers.
No need for installation or maintenance of system.
We provide services in more than 60 countries.
Have an excellent voice quality with extensions.
Establish a local presence in different locations.
Route and manage your calls easy and efficiently.
Streamline Your Call Center Communication
Nectar Desk offers a streamlined solution to optimize communication within your call center operations. Therefore, call centers can seamlessly manage incoming calls. Besides, route them to the appropriate agents based on skills or availability, as well as, ensure prompt resolution of customer inquiries. You can scale operations to adapt to changing business needs, and provide uninterrupted service.
Powerful alone,
but even better with:
FAQs about Extensions
Can I set up multiple virtual extensions?
Nectar Desk’s call center software allows you to set up multiple virtual extensions to handle different call types or routes. You can easily configure these extensions using our user-friendly settings menu.