Easily monitor and control all your operators’ both online and offline performance at the dashboard.
Quickly find and overview all the required data about both outbound and inbound calls.
Get a complete report of call statistics: offered, handled, dropped, and the average speed of answer, etc.
Overview the results of any agents’ queue, every operator status and the number of ongoing callings.
Simply monitor all your agents’ status of call performance at the dashboard and instantly optimize their work.
Get full data of agents’ work activity such as availability, on-call, on break, offline, or working on other tasks.
Get diagrams for queues with callings in a queue, waiting period, inbound and dropped calls, SLA, and dispositions.
Instantly monitor a list of agents who are on call, available, away, and off-line at real-time dashboard.
