Agent Activity. Easily monitor and control all your call center operators’ both online and offline performance at dashboard.
Contact Activity. Quickly find and overview all the required data about both outbond and inbond calls.
Contact Center Overview Dashboard. Instantly monitor a list of agents who are on call, available, away and off-line at real-time dashboard.
Multi-Queue Real Time Dashboard. Overview the results of any agents’ queue, every operator status and the number of ongoing callings.
Agent Overview Real Time Dashboard. Simply monitor all your agents’ status of call performance at dashboard and instantly optimize their work.
Agent Performance Analytics. Get a full data of agents’ time for work activity, when s/he is available, on-call, on break, offline or working on other tasks.
Detailed Queue’s Analytic. Watch diagrams for queues which involve: callings in queue, waiting period, inbound and dropped calls, SLA and dispositions.
Interval Report. Get a complete report of calls statistics: offered, handled, dropped and the average speed of answer, average delay etc.Receive Deep Insights
Nectar Desk Call Analytics Software provides straightforward and speedy access to the required reports in order to scale best staff performance and evaluate the stats of the Call Center. Hence giving you workplace insights that will help enhance workflow and productivity.
View the real-time and stored Call data, assess your center’s merits and flaws, get an insightful perspective, share achievements with the board and solve issues instantly.
This Call Analytics Software includes various leading features such as report patterning, data categorization, information columns, systemizing, filtering and organized timescales.
Reports of the call monitoring fit your particular requirements and provide access to the foremost pertinent data, needed to make critical decisions for the improvement of the Call Center processes.
Analysis done by this software incorporates parameters like key performance indicators (KPIs), which help management to efficiently learn about the level of Call Center productiveness, control operators, and queues, and identify how to speed up work according to varying circumstances.
Nectar Desk Call Analytics empowers key figures on current statistics as operators, queues, lists, and procedures.
Stored Data Reporting
Get insights at the own Contact Center, Even if statistics was stored times ago, you can always monitor this data, share it with colleagues or management with the help of time for reports distribution.
Watch and track the work of your Call Center, control operators, and queues. It will allow you to evaluate the efficiency level of your center and you can identify when productivity must be increased to meet certain circumstantial demands.
Instant Number Purchasing
Custom Messages and Music
Business Hours
Queues
IVR
Call Recordings
Use Your Own IP/Soft Phone
VoIP Phone Service
API
Unlimited Concurrent Calls
Call Control
Voicemail by email
Call History
Forward to Phone
Desktop Notifications
Extensions
Voicemail Drop
Call Distribution – ACD
Ring groups
Unlimited Calls in queue
Skills based routing
Cold/Warm Transfers
Caller ID Masking 
Call Disposition Codes
Call Monitoring
Call Whispering
Call Barging
Advanced Queue History
Auto-Dialer
Callback from Queue
Email Channel
Custom Agent Statuses
Pop Outs
CRM Call Center