Agent Activity
Monitor operator performance online and offline at a glance.
Contact Activity
View key data for inbound and outbound calls quickly.
Interval Report
Get statistics, including offered, handled, and dropped calls.
Multi-Queue Dashboard
Monitor agents’ queues, statuses, and ongoing calls.
Agent Overview Dashboard
Track agent statuses and optimize call performance instantly.
Agent Analytics
View detailed data on agent availability, on-call status, and more.
Detailed Queue’s Analytics
Analyze queues, wait times, calls, and dispositions.
Overview Dashboard
Monitor agent status: on-call, available, away, or offline.
