Track Historic Call Activity for your Contacts
Call Recordings for all the communications with the Contact
Screen Pop with CRM data on Inbound Calls
Add Notes and Modify Contact while on the call
With Nectar Desk, contact history including each guest’s name can be accessed prior to noting the telephone. This data incorporates every single past call, bolster demands, messages, visits, buys and notes.
The information is aggregated from the greater part of your incorporated business instruments with the goal that you have an overall idea of the guest. Using this relevant guest information, each client can get access to a well-versed and customized administration experience.
Contact Phone History Gem
Nectar Desk incorporates extensive client information such as call logs, bolster tickets, CRM cases, visit transcripts and web based business buys into each contact’s “Action” tab continuously. There are more contact options, for example, you can see your phone history with Nectar Desk.
With this data, you have all the required information to tweak responses and deal with all types of things the client wants like cooperating with each individual client preferences. You will have each and every record of phone call history. With the call history of mobile number, Nectar Desk is a contact history powerhouse.
Caller ID Check
Nectar Desk empowers you to have up-to-date and verifiable data on your guests before you pick up your telephone. The ability to utilize this information or allude to past associations will make sure guests won’t need to invest energy in rehashing data. This element can be great for your organization to show that you care about each client encounter and, in this manner, increment your consumer loyalty and dedication.
You can see and dissect all call details of the caller, you can also see cell phone call history and call details of the mobile number, making phone call history extremely useful for operations.
Instant Number Purchasing
Custom Messages and Music
Business Hours
Queues
IVR
Call Recordings
Use Your Own IP/Soft Phone
VoIP Phone Service
API
Unlimited Concurrent Calls
Call Control
Voicemail by email
Call History
Forward to Phone
Desktop Notifications
Extensions
Voicemail Drop
Call Distribution – ACD
Ring groups
Unlimited Calls in queue
Skills based routing
Cold/Warm Transfers
Caller ID Masking 
Call Disposition Codes
Call Monitoring
Call Whispering
Call Barging
Advanced Queue History
Auto-Dialer
Callback from Queue
Email Channel
Custom Agent Statuses
Pop Outs
CRM Call Center
Agent Activity
Contact Activity
Contact Center Overview Dashboard
Multi-Queue Real Time Dashboard
Agent Overview Real Time Dashboard
Agent Performance Analytics
Detailed Queue’s Analytic
Interval Report