Call History
Access a complete log of every inbound and outbound call with timestamps, duration, agent, and recording links — searchable and exportable in seconds.
Nectar Desk call history logs every inbound and outbound call with timestamp, duration, caller ID, agent name, disposition code, and a direct link to the recording. Supervisors can filter by agent, queue, date range, or phone number and export results to CSV for QA or compliance review.
Full Call Log
Every call is logged automatically — inbound, outbound, missed, abandoned — with all key metadata.
Search & Filter
Filter by agent, date, phone number, queue, campaign, or disposition code in seconds.
Recording Links
Jump directly from a call history entry to the full audio recording for playback or download.
CSV Export
Export any filtered view to CSV for compliance audits, QA reviews, or custom reporting.