Call History
- Track historic call activity for your contact
- Call recordings for all the communications
- Screen Pop with CRM data on inbound calls
- Add notes and modify contact while on the call
Here’s How Call History Works
Nectar Desk incorporates extensive client information such as call logs, bolster tickets, CRM cases, visit transcripts and web-based business buys into each contact’s “Action” tab continuously. So, with this data, you have all the required information to tweak responses and deal with all types of things the client wants like cooperating with each individual client’s preferences. You will have each and every record of phone call history. With the call history of mobile numbers, Nectar Desk is a contact history powerhouse.
Review past calls to recall important details.
Make informed strategic decisions for future.
Have records of calls for issue resolutions.
Train a team to improve communication skills.
Gather data to generate performance metrics.
Determine which calls require higher attention.
Get Caller Insight with ID Checker
Nectar Desk empowers you to have up-to-date and verifiable data on your guests before you pick up your telephone. The ability to utilize this information or allude to past associations will make sure guests won’t need to invest energy in rehashing data. This element can be great for your organization to show that you care about each client encounter and, in this manner, increment your consumer loyalty and dedication.
Powerful alone,
but even better with:
FAQs about Call History
Can I search for specific calls with that feature?
Yes, you can search for specific calls using filters such as date range, caller ID, and call status. So, it is as easy as ABC to find particular call records.