Desktop Notifications
Alert agents of inbound calls, new messages, and queue events via browser notifications — even when the Nectar Desk tab is in the background.
Nectar Desk desktop notifications push browser alerts for incoming calls, new SMS or chat messages, and queue threshold breaches — even when the Nectar Desk tab is not in focus. Agents never miss a call because they switched to another application.
Inbound Call Alerts
A browser notification pops up for every incoming call with the caller ID and queue name.
Message Alerts
SMS, live chat, and WhatsApp messages trigger desktop alerts so agents respond faster.
Queue Threshold Alerts
Supervisors receive notifications when queue wait time or abandonment rate exceeds configured thresholds.
Works in Background
Notifications fire even when Nectar Desk is not the active tab — agents can multitask without missing calls.