Individual SMS
Agents send one-to-one SMS messages to any customer from their assigned virtual number — logged automatically to the contact record.
Nectar Desk individual SMS lets agents send personalized one-to-one text messages to any customer from their assigned virtual number. Every message thread is logged to the contact's CRM record and visible to all team members — ensuring context is never lost between agent handoffs.
Personal Outreach
Agents send individual texts from their assigned number — more personal than mass broadcast SMS.
Two-Way Conversation
Customers can reply and agents see the full thread in their inbox for back-and-forth messaging.
CRM Thread Logging
Every SMS exchange is saved to the contact record — full history visible to the whole team.
Delivery Status
See delivered, failed, and pending statuses for every message sent.