Setup & Configuration
Custom Messages & Music
Upload branded hold music, IVR greetings, and queue announcements to give callers a professional on-brand experience from the first ring.
Nectar Desk custom messages and music lets managers upload branded audio files for hold music, IVR greetings, queue position announcements, and after-hours messages. Different audio can be configured per queue, IVR menu, and time-of-day — all from the admin dashboard.
Custom Hold Music
Upload any MP3 as hold music — use your brand's music, a promotional message, or standard hold tones.
IVR Voice Prompts
Upload professional recordings for each IVR menu level and option.
Queue Announcements
Play branded position-in-queue and estimated wait time announcements.
After-Hours Messaging
Set different custom messages for business hours, after hours, and holiday closures per queue.