Custom Messages & Music
- Improve callers experience
- Advertise additional services
- Announce the waiting time
Here’s How Custom Messages and Music Work
The custom messages feature operates within the business telephone system, allowing companies to create personalized messages that align with their branding and communication goals. These messages are typically recorded and seamlessly integrated into the hold message queue.
The custom music allows companies to select and play specific background music during hold times. This feature goes beyond generic hold music, providing a distinctive atmosphere that aligns with the brand.
As a result, you get a positive customer experience by making wait time more pleasant and reinforcing the business’s image.
Create a positive experience for callers.
Show brand image with your messages and music.
Give virtual information, promotions, or updates.
Provide instructions on navigating the call menu.
Increase a loyalty among your callers.
Try 7 days Nectar Desk free trial with all features.
Empower Your Business with Custom Messages and Music
Effectively handling the company’s telephone greetings is essential for strategic management. Therefore, utilizing business phone salutations can serve as a valuable avenue for advertising your firm. Engaging custom messages heard by clients on hold can exactly spark interest in your business.
Being a 24-hour call center will make the center readily available to urgent customers.
Powerful alone,
but even better with:
FAQs about Custom Messages & Music
How can I set up custom messages?
You can upload your pre-recorded messages or record new ones directly through the Nectar Desk platform. Then, customize them to share important information or promotions while callers wait. Thus, your customers can get to know interesting offers and increase your sales.
Can I add background music to my on-hold experience?
Yes, you can choose and upload background music to play while callers are on hold. This feature increases customer satisfaction and makes their waiting time pleasant and engaging.
How do I choose the right music for on-hold experience?
Choose music that matches your brand’s image and creates a positive atmosphere for your callers. Besides, Nectar Desk offers a wide range of pre-selected music options to fit different moods and styles. You can also upload your tracks to make sure the music perfectly reflects your brand.