Call Handling
Forward to Phone
Forward calls from any Nectar Desk number or queue to an external phone number — a mobile, landline, or another office — automatically.
Nectar Desk forward-to-phone lets managers route calls from any virtual number or queue to an external phone — a mobile, landline, or another office — with configurable conditions like after-hours or agent unavailability. No hardware changes required.
Unconditional Forwarding
Forward all calls on a number to an external phone immediately, without ringing the queue first.
Conditional Forwarding
Forward only when agents are unavailable, during after-hours, or when the queue exceeds a threshold.
Any Destination
Forward to any mobile, landline, or external office number worldwide.
Easy Configuration
Set up or change call forwarding rules instantly from the admin dashboard without IT involvement.