Call Monitoring
Supervisors can listen to any live call in real time without the agent or customer knowing — perfect for quality assurance and agent coaching.
Nectar Desk call monitoring lets supervisors silently listen to any active call from the live monitoring dashboard — the agent and customer are unaware. Supervisors use monitoring for real-time QA, new agent training, and compliance spot-checking without disrupting the conversation.
Silent Listen
Supervisors hear the full call without being audible to the agent or customer.
Live Dashboard Access
Open the monitoring panel from the supervisor dashboard and select any active call to listen.
Training Tool
Monitor new agents during their first weeks to catch errors and coach in real time via whisper.
QA Spot-Checking
Randomly monitor calls across agents and campaigns for compliance and quality assurance reviews.