The Nectar Desk Ticketing System adds new possibilities to your account.
A powerful Call Center Ticketing System automates such a lot of the routine administration of processing incoming Call Center cases, that it gives your customer support team longer to specialize in addressing and shutting tickets.
Here are the advantages that our Ticketing System provides to your customer support presence. Using Nectar Desk, you can:
Provide reliable support and deliver important notifications to clients;
Respond to emails from your Nectar Desk account as Call Center Ticketing Software can integrate with your email inbox (Gmail), and incoming emails will be automatically converted into tickets;
Simplify interactions between support agents and customers;
Send and receive texts, images, files (e.g. PDFs), locations, videos, weblinks, or quick replies – canned responses;
Easily monitor and get reports to track the support agents’ activities. With the Nectar Desk ticketing tool in place, supervisors can include KPIs that measure call volumes, call rates, FCRs, upselling campaign returns, etc. Analyzing the metrics help managers implement ad hoc and long-term measures to enhance productivity;
Enhance the quality of customer support and makes your customers happy. As the level of customer satisfaction increases, they’ll continue using your products or services;
Avoid possible inconveniences by having all customer data, ticket status, priorities, tags, and labels in one central location. Various communication channels like phone, live chat, and texts are available on our platform as well so your support team can easily manage issues regardless of where they are sent.