Start texting your customers right now.
For many years, email messaging remains the primary component of most business communication. It is a reliable way to communicate with colleagues within the company, with suppliers, or with customers. Ticketing usually acts as documentation of a particular problem, its current status, and other associated information. Moreover, it is one of the most cost-effective methods of marketing to prospects as it doesn’t require any additional expenses.
What is a reliable Call Center Ticketing System?
Ticketing Software or Call Center Ticketing System is a software solution that allows agents to reach out to their clients with the help of emails in order to resolve their support queries and answer common questions by managing and streamlining the process of issue resolution.
Ticketing Software also securely stores the emails threads in the database, allowing organizations to easily access the required conversation, no matter how long ago it was initiated. Furthermore, a good Call Center Ticketing System collects data about both customers and their support team’s level of service. The data collected is beneficial in improving the company’s business processes for future better performance.
Why is the Call Center Ticketing System needed?
Whenever you seek a well-functioning ticketing system to provide high-level support, or you’re simply bored using third-party apps for emailing your customers, the Ticketing System comes to the rescue.
Emails work when you need to contact your customers and make sure your message finds them well. You don’t need to spend time waiting for your client to pick up the phone – unlike phone calls, emails cope well with the large number of requests that are raised in a big organization.
Choosing a Ticketing System as a communication channel for your organization, emails are routed to it where they are categorized, prioritized, and assigned to different agents according to the organizational norms. The agents then analyze these tickets and suggest appropriate fixes or workarounds and resolve the issue. As a central repository of all these tickets, Call Center Ticketing System helps in providing the context of the issue history and its resolution.
The Nectar Desk Ticketing System adds new possibilities to your account.
A powerful Call Center Ticketing System automates such a lot of the routine administration of processing incoming Call Center cases, that it gives your customer support team longer to specialize in addressing and shutting tickets.
Here are the advantages that our Ticketing System provides to your customer support presence. Using Nectar Desk, you can:
Provide reliable support and deliver important notifications to clients;
Respond to emails from your Nectar Desk account as Call Center Ticketing Software can integrate with your email inbox (Gmail), and incoming emails will be automatically converted into tickets;
Simplify interactions between support agents and customers;
Send and receive texts, images, files (e.g. PDFs), locations, videos, weblinks, or quick replies – canned responses;
Easily monitor and get reports to track the support agents’ activities. With the Nectar Desk ticketing tool in place, supervisors can include KPIs that measure call volumes, call rates, FCRs, upselling campaign returns, etc. Analyzing the metrics help managers implement ad hoc and long-term measures to enhance productivity;
Enhance the quality of customer support and makes your customers happy. As the level of customer satisfaction increases, they’ll continue using your products or services;
Avoid possible inconveniences by having all customer data, ticket status, priorities, tags, and labels in one central location. Various communication channels like phone, live chat, and texts are available on our platform as well so your support team can easily manage issues regardless of where they are sent.
Discover more communication channels with Nectar Desk.
Call Center Dialers. The reliable dialer is essential for every call center. Nectar Desk, additionally to its calling feature, offers you the top three best calling solutions to improve your business.
Live Chat. Nectar Desk Live Chat feature is the best way to provide live customer service support. Embed the chat to your website and chat with its visitors 24/7.