Call Center Ticketing System​

Nectar Desk provides an out-of-the-box ticketing solution. Now support and sales representatives can easily manage emails under a single interface and deliver personalized answers to their questions anytime.

Nectar Desk Ticketing System That
Boosts Agent Productivity in Your Call Center

User-friendly Interface &
Advanced Analytics

The Nectar Desk system directs all emails, categorizes, prioritizes, and assigns them to rights agents based on predefined criteria. Then your agents can analyze these tickets and efficiently deliver solutions for issues.

Omnichannel Solutions &
Powerful Integrations

Efficiently manage your emails with other communication channels under one single place. You can boost your email capabilities due to extensive integrations that connect with CRM, ERP and marketing tools.

Data Security &
Cloud-Based System

Nectar Desk is a ticketing solution that securely stores the email threads in the database, allowing organizations to easily access the required conversation, no matter how long it was initiated.

Powerful alone,
but even better with:

Powerful Cloud-Based Ticketing System

Ticketing System that is diligently designed for efficient ticket resolution, employee satisfaction, and a high level of agents’ productivity.

Make Agent-Customer Interactions Easy

Improve your support team’s efficiency using the Nectar Desk Ticketing System. It supports emails with attachments like images, PDFs, videos, locations, and links. Additionally, canned responses make communication faster and easier. A single interface also provides access to customer data, ticket statuses, priorities, tags, and labels.

Ticketing system
Ticketing system

Monitor and Get Reports to Track Agents’ Activities

Our Ticketing Tool helps supervisors track performance, like call volumes, first-call resolutions, and upselling success. You can also use detailed analytics to plan short-term and long-term strategies. This improves customer support and boosts satisfaction.

Automate Your
Working Performance

The Nectar Desk Ticketing Solution handles routine tasks automatically. This gives your support team more time to resolve tickets quickly. Agents can manage emails directly, as the system connects with inboxes like Gmail and turns emails into tickets automatically.

Ticketing system

Starting with Nectar Desk is

easy, fast and free

✓ Free for 7 days, no credit card required, all the functionality included.

FAQs about Call Center Ticketing System​