Call Barging
Supervisors can join any live call and speak to both the agent and customer instantly — the most direct escalation tool in the contact center.
Nectar Desk call barging lets supervisors join any active call and speak to both the agent and customer simultaneously. Barge is triggered with one click from the live monitoring dashboard — ideal for de-escalating complaints, handling compliance issues, or supporting agents on difficult calls.
One-Click Barge
Supervisors barge into any live call from the monitoring dashboard with a single click.
Three-Way Audio
Once barged, the supervisor hears and speaks to both agent and customer simultaneously.
Seamless Escalation
Take over difficult or escalating calls before they turn into complaints or churn events.
Compliance Enforcement
Barge in the moment a compliance issue is detected to correct agent behavior immediately.