Productivity Feature
Auto Call Answer
Remove the friction of manually accepting calls. Agents are connected instantly when a call is routed to them — no clicking required.
Nectar Desk's Auto Call Answer feature automatically connects agents to routed inbound calls the instant they arrive — no manual click required. This reduces average answer time to under 1 second, eliminates missed calls due to inattention, and increases calls handled per agent per hour.
How Auto Call Answer Works
- Agent sets their status to Available in Nectar Desk.
- An inbound call arrives and is routed to the agent by ACD.
- The call connects automatically — no manual click-to-answer needed.
- A screen pop shows the caller's contact record instantly.
- Agent begins handling the call with full customer context already visible.
Benefits
- Reduces average answer time to under 1 second
- Eliminates missed calls due to agent inattention
- Increases calls handled per agent per hour
- Works with all headsets and browser-based setups
- Configurable per agent — supervisors can enable or disable per team