Auto Call Answer

Auto Call Answer

Here’s How Auto Call Answer Works

With the Nectar Desk Auto Call Answer option, the agents may automatically answer the calls once they enter the system. This is a very useful way of call answering in case it is not possible to be distracted to accept the call. Moreover, the system will automatically pick up your incoming call when your status is Available. You don’t have to click the answering button to handle the call.

In order to enable the Auto Call Answer option, please open Settings in your Nectar Desk account and go to General, scroll down to see the “Incoming Call” section, as well as, choose “Yes” near Auto Answer. Now, once a Call Notification pop-up window appears when you receive an inbound call, it will be automatically answered and the agent will have a talk with the client without wasting time on pressing the “Answer” button. Easy as ABC 🙂

Answer calls promptly to reduce waiting time.

Increase call volumes without quality reducing.

Distribute calls to available agents or departments.

Provide a greeting message for customers.

Utilize automated call routing system.

Set up personalized voicemail messages.

Enhance Customer Satisfaction

Auto Call Answer is an extremely convenient feature for Call Centers. It’s important to answer incoming calls quickly, as well as, prevent clients from long waiting time before the conversation with the agent. One more immense advantage of auto answering is the less average answering time, as well as, the better the analytics. As a result,  the level of customer satisfaction with your service will increase.

Powerful alone,
but even better with: