IVR
(Interactive Voice Response)
- Direct calls in accordance with customers’ selection
- Text-to-Speech conversion for welcome message
- Every Number will have a unique IVR
Here’s How IVR Works
When a caller contacts a business or service equipped with IVR, they are greeted with a pre-recorded message prompting them to select options by speaking or using their phone’s keypad. These inputs are then processed by the IVR system, which can route the caller to the appropriate department, provide information, or execute specific tasks. Behind the scenes, IVR relies on speech recognition and dual-tone multi-frequency (DTMF) tones to interpret and respond to user inputs.
Explore the Knowledge Base for comprehensive information on configuring IVR setups.
Direct calls to the appropriate department.
Set up appointment scheduling.
Focus on customer feedback.
Navigating through an automated menu.
Experience data collection capabilities.
Route calls and set up personalized greetings.
Benefits of Implementing IVR System
Firstly, they significantly improve the customer experience by ensuring that no customer is left waiting on a ringing phone. IVR systems provide clear options and guide customers to the most relevant department, resulting in faster processing and increased inbound calls.
Secondly, IVR systems reduce operational costs by replacing receptionists or customer service agents who answer calls and direct callers to agents. This allows businesses to allocate their resources more efficiently. Additionally, IVR provides call centers with a higher level of customer interactivity and enables data-driven decision-making, leading to enhanced business efficiency.
Powerful alone,
but even better with:
FAQs about Interactive Voice Response
Can I customize the IVR system for my business?
Our Interactive Voice Response system can be fully customized to meet your business’s specific needs. You can create custom greetings, menu options, and routing rules. Thus, this guarantees that your callers receive the best possible service.
Can the IVR system handle multiple languages?
You can easily configure the feature to support multiple languages. There is an opportunity to create language-specific menus and prompts to serve your diverse customer base.
What happens if a caller doesn't select any option?
If a caller doesn’t choose an option, the IVR can be set to repeat the menu, transfer the call to a live agent, or disconnect after a period of inactivity.