IVR (Interactive Voice Response)

Interactive Voice Response System

Interactive voice response (IVR) is a technology that provides interaction through the mechanism people hearing computer voice to select keypad tones matching appropriate situation.^[Wikipedia]

Setup multiple IVR levels with the Nectar Desk Software to make sure your customers will not hang up the phone if all your agents will be busy. Let your clients quickly resolve their issues with prepared scripts through a telephone keypad or by speech recognition. Also, you can customize business hours for Interactive Voice Response as prerecording welcome messages or luscious music.

Here’s how it works:

Clients select the specific aid they require similar to a self-help option or they communicate with an agent, while you can cut the cost per call.

Using this IVR service, customers are enabled to handle a great variety of both complex and basic issues, including but not limited to bill payment, account inquiries, and so on.

IVR Software opportunities and applications are multitudinous, just have a look:

• Automated Speech Recognition (ASR) and Text-to-Speech (TTS)
• Due one Cloud basis, coverage for all your locations
• You will know whom of your clients don’t want wait and hang up to call them up
• Set and operate business hours and days off despite time zones
• Swiftly collect crucial clients’ information from CRMs
• Get satisfied clients
• Integrate other Nectar Desk Software tools to optimize call center work process