IVR (Interactive Voice Response)
Direct calls in accordance with customers’ selection
Text-to-Speech conversion for welcome message
Every Number will have a unique IVR
Direct calls in accordance with customers’ selection
Text-to-Speech conversion for welcome message
Every Number will have a unique IVR
Interactive voice response (IVR) is a technology that provides interaction through the mechanism people hearing computer voice to select keypad tones matching appropriate situation.[Wikipedia]
Setup multiple IVR levels with the Nectar Desk Software to make sure your customers will not hang up the phone if all your agents will be busy. Let your clients quickly resolve their issues with prepared scripts through a telephone keypad or by speech recognition. Also, you can customize business hours for Interactive Voice Response as prerecording welcome messages or luscious music.
Clients select the specific aid they require similar to a self-help option or they communicate with an agent, while you can cut the cost per call.
Using this IVR service, customers are enabled to handle a great variety of both complex and basic issues, including but not limited to bill payment, account inquiries, and so on.