Business Hours
- Service different time zones and diverse schedules
- Custom Business Hours for different departments
- Route calls after business hours to your cell voicemail or different numbers
Here’s How Business Hours Work
The business hours feature operates as the temporal heartbeat of a company, orchestrating the rhythm of availability and productivity. Designed with flexibility in mind, this feature empowers teams to establish designated working hours, enabling them to synchronize efforts and optimize collaboration. During these defined periods, the workforce is fully engaged, harnessing their collective expertise to tackle tasks, meet deadlines, and foster innovation.
The key point of this feature lies in its ability to service different time zones and diverse schedules, ensuring that the company remains responsive and operational even in a global context.
Solve customer queries and concerns promptly.
Schedule agent shifts, breaks, and rotations.
Ensure consistent service across all channels.
Maintain a work-life balance for your agents.
Utilize automated call routing system.
Set up personalized voicemail messages.
Enhance Productivity and Accessibility
Your team will be flexible enough to work during certain hours and receive calls during the others. They will be more productive when they can spend enough time to complete different tasks.
Furthermore, our feature comes with a holiday hour setup that is handy for special greets. If business hours are divided properly among the team, the center will be a 24-hour call center.
Being a 24-hour call center will make the center readily available to urgent customers.
Powerful alone,
but even better with:
FAQs about Business Hours
How do I set up my business hours?
You can configure your business hours directly in your Nectar Desk account. Just choose the days and times when your business is open. Additionally, this feature helps manage call routing and guarantees that your team is available when needed.
Can I set different business hours for each department?
Yes, the Nectar Desk platform allows you to set unique business hours for different departments. It is useful when each team works according to their specific schedule.
Can I customize business hours for holidays?
Yes, there is an opportunity to adjust your business hours for holidays or special events. You are able to set up temporary schedules or special rules to handle calls during those times.