Business Hours
Custom Business Hours for different departments
Route calls after business hours to your cell voicemail or different number
Call Center Hours
With this feature, operations are aided with the ability to arrange receiving and forwarding calls based on your liking. You can allow certain call center hours with a prescribed calling number or numbers or the entire working team.
You will be able to custom business hours in no less than a minute and get started with your tasks. Your coworkers will be able to dedicate efforts when business hours are specified and the organization will gain from efforts.
Convenience
Your team will be flexible enough to work during certain hours and receive calls during the other. They will be more productive when they are given the chance to spend enough time to complete different tasks.
Furthermore, our feature comes with holiday hour setup which comes in handy for special greets. If business hours are divided properly among the team, the center will be a 24-hour call center.
Being a 24-hour call center will make the center readily available to urgent customers.
Modifiable and Flexible Call Center Hours
If you are to receive calls after your call center hours, you can modify the recourse to forward the call to your cell phone, voicemail, etc. With custom business hours no customer has to wait for a long time to receive their answers and fulfill their problems.
To ensure customer contentment to the maximum extent, you can set up greeting tunes during or after business call center hours. Customers can easily be guided to their designated number which will be advantageous for the establishment. Overall, this feature on Nectar Desk will enable you to set certain call center hours to which your customers will receive their answers without a doubt.
Your establishment’s customer base will also gradually grow if the call center provides dependable services when they need it the most.
Instant Number Purchasing
Custom Messages and Music
Business Hours
Queues
IVR
Call Recordings
Use Your Own IP/Soft Phone
VoIP Phone Service
API
Unlimited Concurrent Calls
Call Control
Voicemail by email
Call History
Forward to Phone
Desktop Notifications
Extensions
Voicemail Drop
Call Distribution – ACD
Ring groups
Unlimited Calls in queue
Skills based routing
Cold/Warm Transfers
Caller ID Masking 
Call Disposition Codes
Call Monitoring
Call Whispering
Call Barging
Advanced Queue History
Auto-Dialer
Callback from Queue
Email Channel
Custom Agent Statuses
Pop Outs
CRM Call Center
Agent Activity
Contact Activity
Contact Center Overview Dashboard
Multi-Queue Real Time Dashboard
Agent Overview Real Time Dashboard
Agent Performance Analytics
Detailed Queue’s Analytic
Interval Report