Business Hours

Business Hours

Here’s How Business Hours Work

The business hours feature operates as the temporal heartbeat of a company, orchestrating the rhythm of availability and productivity. Designed with flexibility in mind, this feature empowers teams to establish designated working hours, enabling them to synchronize efforts and optimize collaboration. During these defined periods, the workforce is fully engaged, harnessing their collective expertise to tackle tasks, meet deadlines, and foster innovation.

The key point of this feature lies in its ability to service different time zones and diverse schedules, ensuring that the company remains responsive and operational even in a global context.

Solve customer queries and concerns promptly.

Schedule agent shifts, breaks, and rotations.

Ensure consistent service across all channels.

Maintain a work-life balance for your agents.

Utilize automated call routing system.

Set up personalized voicemail messages.

Enhance Productivity and Accessibility

Your team will be flexible enough to work during certain hours and receive calls during the others. They will be more productive when they can spend enough time to complete different tasks.

Furthermore, our feature comes with a holiday hour setup that is handy for special greets. If business hours are divided properly among the team, the center will be a 24-hour call center.

Being a 24-hour call center will make the center readily available to urgent customers.

Powerful alone,
but even better with: