Virtual Customer Assistant
- Handles various scenarios
- Allows callers to complete tasks by navigating menus
- Increases the amount of customers and improves company performance
Here’s How Virtual Customer Assistant Works
VCA is a system that allows callers to complete tasks by navigating menus using their keypads. Besides, it handles various scenarios. In case it’s set up properly, virtual customer assistant can greatly increase the number of customers and improve company performance and profits.
Once the clients reach your call center by phone, VCA provides them with the available options to press due to the required use case. For example, they can be connected to the necessary department. Speak to the live agent if they have any specific questions, leave a voicemail, request a callback, and much more. This helps the call centers to keep call volume under control and satisfy clients’ needs.
Provide 24/7 support to your customers.
Reduce waiting time with immediate responses.
Interact with customers across various platforms.
Keep customer data for personalized responses.
Manage large volumes of inquiries efficiently.
Scale your VCA to match your growing business.
Improve Efficiency with Nectar Desk VCA
- It helps you to control call metrics, understanding how effectively your Interactive Voice Response is in helping to solve your customers’ problems. You can give as many options to press for callers as you need, and when they push one of those, they can go down to other derivative submenus.
- Interactive Voice Responses almost universally include introductory messages identifying the company that the caller has reached. These messages can be great opportunities for promoting your brand and making people know more about the services you provide.
- You can always use Text-to-Speech for your welcome message, but we also support human-sounding instead of “robotic” voice, so you just need to upload the recordings to your account and your customers will hear it once calling you. Every number in the Nectar Desk account can have a unique IVR with its own recording.
- Thanks to Virtual Customer Assistant you can make different announcements to your clients, inform them about payment processing, appointments, and much other stuff.
- Our system is based on the smart call routing, which distributes your calls to the required Ring Groups or specific agents with the possibility to set up waiting time, welcome message, Business Hours, voicemail box, forwarding to external phone number, setting up Call Queue and many other efficient options.
Powerful alone,
but even better with:
