VCA (Virtual Customer Assistant)
Enables callers to complete tasks by navigating menus using their keypads
Handles various scenarios
Increases the amount of customers and improves company performance and profits
Enables callers to complete tasks by navigating menus using their keypads
Handles various scenarios
Increases the amount of customers and improves company performance and profits
A virtual customer assistant is a Nectar Desk option that assists both agents and customers.
Nowadays VCAs are widely used in a variety of technologies, from electronic informational kiosks to business phone systems. At Nectar Desk VCA is situated on the frontlines of a company’s customer service strategy. It is designed to help customers who call your company and look for an answer to their question.
What is VCA at Nectar Desk?
VCA is a system that enables callers to complete tasks by navigating menus using their keypads. It handles various scenarios and in case it’s set up properly, VCA can immensely increase the number of customers and improve company performance and profits.
Once the clients reach your call center by phone, VCA provides them with the available options to press due to the required use case. For example, they can be сonnected to the necessary department, speak to the live agent if they have any specific questions, leave a voicemail, request a callback and much more. This helps the Call Center to keep call volume under the control and satisfy clients’ needs.
Benefits for your Call Center
Except for the numerous pros for the clients, VCA also helps your business to grow.
VCA is a really good choice
Our systems are super easy to use. Nectar Desk VCA is so smart that it can easily simplify your workflow and save your time. Choose Nectar Desk and experience numerous benefits on your own 🙂
We offer our VCA services in more than 60 countries with the best price you can possibly find in the market. Some governments have restrictions and limitations, and we do respect laws and comply with every one of them.