Analytics & Reporting
SMS Analytics & Reports
Track SMS message volume, delivery rates, response times, and agent performance across all text campaigns and one-to-one conversations.
Nectar Desk SMS analytics tracks message volume, delivery rate, response rate, average reply time, and agent SMS performance across both broadcast campaigns and individual conversations. Reports can be filtered by agent, number, campaign, or date and exported to CSV.
Volume Dashboard
See total SMS sent, received, delivered, and failed by agent, number, or campaign.
Response Rate
Measure what percentage of outbound SMS messages receive a reply and how quickly.
Agent Performance
Compare SMS handle time, volume, and response rate per agent or team.
Campaign Reports
Full delivery and response analytics for every SMS broadcast campaign sent.