Predictive Dialer

Automatical dialing method
Dialing process begins before any agent is available to take a call
It avoids “idle time” spent listening to phones ring, leaving voicemails, and hanging up unanswered calls

With the Nectar Desk Predictive Dialer feature, you can be sure your time is never wasted. This dialing process begins before any agent is available to take a call. The goal is to avoid “idle time” spent listening to phones ring, leaving voicemails, and hanging up unanswered calls.

Additionally, Predictive Dialer depends on voicemail detection to appropriately handle calls. Our systems study pauses, opening phrases, and other common conversation traits to either assign a call to a representative or leave a voicemail.

How it works

Predictive Dialer can be set up within the Automated Call Campaign. The setup is really easy and quick.

Once the setup procedure is done, you need to enable the Agent Call Ratio option. As a result, Nectar Desk Predictive Dialer will automatically dial your contacts from the list only in case there is an agent available so that your customers could be connected with the live agent to discuss their questions.

You can set up the number of concurrent calls per the available agent and our system will dial multiple numbers at the same time to ensure maximum agent utilization.

The feature we really advise

The Predictive Dialer is a better solution for large teams aiming for volume over personalization. Send us an email to [email protected] and we will help you with the setup procedure ?

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