Call Whispering
Supervisors can speak privately to an agent during a live call — the customer hears nothing. Real-time coaching without interrupting the conversation.
Nectar Desk call whispering lets supervisors speak directly to an agent mid-call without the customer hearing. Supervisors provide real-time coaching cues, objection-handling tips, or compliance reminders during live interactions — accelerating new agent development significantly.
One-Way Audio
Supervisor audio goes only to the agent's ear — the customer hears nothing and the call continues normally.
Real-Time Coaching
Guide agents through difficult calls, objections, or compliance moments as they happen.
New Agent Support
Whisper is especially powerful for onboarding — agents get live help without feeling abandoned.
Accessible from Dashboard
Trigger whisper mode from the supervisor monitoring panel with one click during any live call.