Statistics and Reporting

Observe your Contact Center performance in real time
Listen to the real-time calls from the main dashboard
Access Advanced Agent Analytics
Generate a Report less than in a minute


CRM which gives you full reliable Reporting data

It’s complicated to speculate on the prosperity of any business without being aware of its analytics and taking under control the reporting. That is why business analytics can help improve the profitability of your business, increase market share and revenue and provide better returns to shareholders.


What benefits will you have?

With Nectar Desk solution, you’ll be able to improve your business performance thanks to our Reporting and Monitoring features:

  • Observe your Contact Center performance in real-time
  • Access the agent activity in order to control the workflow and agent behavior
  • Listen to the real-time calls from the main dashboard
  • Work with Advanced Agent Analytics in order to see the first response time of every agent and manage the abandoned calls rate

Monitor the workflow of your company

We also provide our customers with the numerous reports, which are generated automatically by the system and sent to their personal email addresses in a few seconds so they could monitor the activity in the specific queue, receive the detailed Agent reports, Calling or SMS Campaign report and many others.

Nectar Desk CRM helps its users to easily prepare their weekly or monthly reports for management. The process takes just a few clicks, it saves agents time and helps your business to grow faster.

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